URGENT Legal Advice needed before lunch time

[Banshee]

That's shocking, no pun intended, the local lawn mower repair guy would have done better!! What's the point in taking things to a professional when you get rubbish like that?
I reckon the hole for the bushing could well be deformed due to being clamped like that, weakening it. For a guy that likes to do stuff himself I bet this is killing you.

Believe me TDoug, I've had cold sweats about it

 

[Banshee]

Just to give this one some closure, here's the letter I sent to the shop;

RE: Fox Float R Shock Absorber Eyelet Bushes Work – 30/06/2017

Dear Mark Hartley,

As already discussed in person, I am not happy with the damage that has been sustained by my Shock Absorber whilst in your care during the installation of new eyelet bushes. There is damage to the shock body from being clamped in a vice which, referencing the Fox guide for this job, should not have been done. (Please find the guide enclosed). There are also 2 gouges in the shock body and the new eyelet bushes that have been installed are warped as if they have been impacted or over-pressed.

The Consumer Rights Act 2015 states that “reasonable care and skill must be used whilst working”. In my opinion, whoever has carried out the work has not used reasonable care and skill as can be seen in the pictures. I have also enclosed pictures of my shock absorber the day before it was dropped into your shop for work which shows that there was no damage previously.
Although you have made claims that the damage does not affect the performance of the shock absorber, I’m still not happy with the aesthetics of it now that it has been damaged and will not accept the original item back in its current state.

I ask that you either replace the shock absorber completely or have the shock absorber repaired by Mojo Suspension. I have been in contact with Mojo and spoken to Adrian who has advised me that the performance of the shock absorber will not be affected however there is still the issue of the aesthetic damage. Adrian advised that if that repair had been carried out by a technician at Mojo, it wouldn’t have been returned to the customer and a new one would have been sent out. Although Adrian was reluctant to send any communication back to me condemning the work due to being a distributor, I have recorded the phone call should I need to use this in my legal defence.

Mojo have estimated that for new eyelet bushes, a new anodised body and a service, the repair would amount to £115.

Please contact me as soon as possible, no later than 14 days from the date of this letter, to agree a date by which you propose to resolve this.

If I do not hear back from you in the time suggested above, I will be taking further legal action as advised by my solicitor.

Yours sincerely
Zac Dowen

 

[Banshee]

The issue has now been resolved, he agreed to replace the shock body and sent it back to Mojo Suspension for the work to be done.

As the body had to be replaced, the whole shock had to come apart and as such the fitted new seals and Fox Float R Fluid which was in essence what the shop told me was a "Full Service" that would have amounted to an extra £118 on top of the £50 for the eyelet bushes, these have now been replaced too again bu Mojo and here's the money shot :thumb2

 

[don simon]

Hat off to Mojo, but as the importer/distributor for FOX they were put in a bit of a corner by the shop.
I've only ever heard good things about Mojo.
Good that it's sorted.
I must look at dusting down the mountain bike.

 

[Lazy-Ferret]

Great result... well done for sticking to your guns... Nice letter by the way.:thumbs

 

[jims-terrano]

Nice one Zac, I get disheartened about the service we receive from businesses these days so it makes a pleasant change to hear about service like this. OK the shop must be related to the garage that I used recently :doh

 

[rustic]

Great result... well done for sticking to your guns... Nice letter by the way.:thumbs

I agree, great letter, you maintained a professional attitude and kept your composure.

Getting angry just looses you control of the situation. Well done.
:clap:clap

 

[panelbeater]

sorted:thumb2:thumb2

 

[Thomas61]

A nice result, sorry it happened to you but pleased it is sorted.

As said, very good and solid sounding letter that you wrote :thumb2

 

[Blocky10]

Great outcome:thumb2

 

[terranosaurusdoug]

I've found the whole ordeal quite shocking

 

[jims-terrano]

Oh, I would say this thread is quite absorbing :lol

 

[terranosaurusdoug]

Yeh it's been up and down

 

[rustic]

Well...
this is the best I can do lol...



.

 

[Thomas61]

Can't see it damping Banshee's enthusiasm though. Sure he will rebound from it okay.

 

[terranosaurusdoug]

You're right, I think he'll be more comfortable now though :thumb2

 

[terranosaurusdoug]

Well...
this is the best I can do lol...



.

:lol where did you find that :lol:lol

 

[Banshee]

Thanks guys :lol

The jokes were awful but funny :lol

I refitted the shock yesterday and have to admit it feels way way better now than before I sent it off and has actually stopped the creaking that it was sent in for in the first place :naughty

Result

 

[jims-terrano]

Good result then Banshee:clap

 

[micken]

Glad to hear that this has been resolved to your satisfaction. The right outcome at last.

Cheers

Mick