Advice Please - is my motor written off?

[briggie]

any news / action yet jim ?:nenau

 

[jims-terrano]

It's back Pete.

Colour Match is duff, Bumper, quarter panels and tailgate.

The tailgate has a nice chunk og paint missing down to bare metal, I'm guessing it flaked off when the old moulding was removed. This area is a lot worse than when they tried to deliver it earlier in week.

Don't know if I've got any more fight left in me for yet more costly phone calls. I've spoken to wife and I can barely look at the car let alone get in and drive it but wife say's we don't have any alternative at the moment. So probably just stuck with it and it'll make me angry every time I look at the thing. Not sure if I'll dare to carry the family in it as I'm still not convinced that it's structure will be strong enough anymore.

 

[vince]

surely a letter detailing ALL conversations and photos sent to the insurance ombudsman is the next step. i would send a copy to your insurance company too just too see if they change their minds about sending it to a different repairer or to an independent assessor. this whole situation stinks. it seems to be all of them at it.

 

[clivvy]

as vince says Jim, you need to take a deep breath and get some more of that fight back. As said, get that letter written, photos the lot, and send it off in a complaint both to the insurer, ombudsman and your solicitor when you see them.

its just not acceptable mate, really it isn't and if I can do anything to help just let me know. Heidi can write a truly well worded letter-plenty of big complex words for the insurer to shat their pants at.

That aside, I know you have had enough, and I dont blame you BUT it cant end here, like this. As I said to you earlier, my mate had a minor bump a month ago and his car came back like new-totally repaired bumper/dent and sprayed up nice. Compensation due and the worst he had to deal with was getting a decent hire car. POint is, somewhere along the line mate you have been dicked about by some careless twat. Not sure if its the insurer, or body shop but it isn't over yet.

Get pen to paper and get a short but to the point letter written, and posted.

Don't think about it, just do it and tell them how it is.

again, if you need help, or someone to talk to just give me a shout and ill pop over.

speak soon buddy.

 

[jims-terrano]

Well guy's I've been out for a test drive around 5 or 6 miles and in fairness it drives as well as it did before the accident. However I've now got some more concerns that I am just investigating.

When I lower the drivers window down for some air I get exhaust fumes coming in.

I've noticed the trip counter and mpg are still as they were before the accident, these should of been lost when battery disconnected. Earleir in the week or last week they repairer told me what parts had been replaced including the inner and outer rear panel. Wouldn't these of been spot welded?

So I've opened the boot and had a look, I could just see down by the catch and the rear panel appears to be same colour as original. Not fully painted but a specled finish over a beige primer. I just cannot bend my neck to see underneath the car to see if the panel has been replaced or not.

Whilst in boot I lifted carpet and burnt my hand on the plastic boot floor Anyone with a Scenic please feel free to check yours and let me know. It is so hot I could feel it through the carpet. I'm now concerned that either the exhaust has been damaged as the tailpipe runs behind rear panel and bumper and leaves car just under the centre of rear bumper. Is this also why I'm getting fumes into the car?

 

[briggie]

excuse the following language jim , but ...... that is not fuffing acceptable at all , if you suspect your car is dangerous ( and i do ) , don't drive it and complain ...... do not accept it if you consider it dangerous mate ,

take it to Renault for a check over and write up if you wish ...... i dunno ..... but id raise hell

 

[clivvy]

RIGHT, THATS IT!!

its not right mate. get onto them tomorrow, ill pop round if you want tomorrow night to have a look under the car and take pics. It should NOT be hot in the boot mate, the exhaust is fooked somewhere along the line.

Well guy's I've been out for a test drive around 5 or 6 miles and in fairness it drives as well as it did before the accident. However I've now got some more concerns that I am just investigating.

When I lower the drivers window down for some air I get exhaust fumes coming in.

I've noticed the trip counter and mpg are still as they were before the accident, these should of been lost when battery disconnected. Earleir in the week or last week they repairer told me what parts had been replaced including the inner and outer rear panel. Wouldn't these of been spot welded?

So I've opened the boot and had a look, I could just see down by the catch and the rear panel appears to be same colour as original. Not fully painted but a specled finish over a beige primer. I just cannot bend my neck to see underneath the car to see if the panel has been replaced or not.

Whilst in boot I lifted carpet and burnt my hand on the plastic boot floor Anyone with a Scenic please feel free to check yours and let me know. It is so hot I could feel it through the carpet. I'm now concerned that either the exhaust has been damaged as the tailpipe runs behind rear panel and bumper and leaves car just under the centre of rear bumper. Is this also why I'm getting fumes into the car?

 

[jims-terrano]

I'm phoning my local garage in the morning to ask if they can take a look at exhaust and also whilst in the air let me see the rear panels and take photo's. The garage will not be repairing exhaust but to see what's wrong.

Also wife had taken photo's of accident damage and guess what we've now got photo evidence that the chip/flaking paint on tailgate was not there before the repair.

I'll let you know how it goes tomorrow but I suspect the brown stuff will be hitting the fan.

 

[solarman216]

Are you by chance a member of AA, RAC, etc I believe they will inspect your motor for you, even if not a member they will still do it for a charge, if faults are found then surely this can be passed back to the insurer, I am only guessing here as not had dealings such as you are having, but stick with it and for what it is worth I would not be taking the car back to the original repair shop, they clearly are not capable of doing the job, Rick

 

[jims-terrano]

Hmm never thought of AA before and yes we are members.:clap

When I signed the form this afternoon to accept car back I also put a comment that I am disatisfied with repair.

 

[briggie]

Hmm never thought of AA before and yes we are members.:clap

When I signed the form this afternoon to accept car back I also put a comment that I am disatisfied with repair.

im a member of the rac too jim , I believe they inspect cars too , but I think I gotta be in the vehicle :sly

 

[jims-terrano]

Well I'm starting to douby myself again and thinking that I'm worrying too much.
Been down to local garage and he's had it up on ramps. Can't see any issues with exhaust, no sign of any heat shield or where it would fit although there are heat shields in other parts of exhaust. Mechanic says he can see where rear paenles have been replaced.
When I got home I was able to remove the trim over top of rear panel and to be honnest I can't say for sure if panel work have been replaced or not.
I think the only thing now is to find someone else with a Scenic willing to check their boot floor for heat.
So I'm gonna have some breakfast and a nice coffee. Speak to Mrs when she gets home.

 

[jims-terrano]

Getting things sorted out. The repairer sent out a manager this afternoon. They're having the car back in again next week to replace the missing heat shield and repair/repaint the tailgate.
Can't really afford to replace the car yet but as soon as we can it'll be off in PX just the same.

Cheers for the help guys.