This could be useful to know

[millie2]

yup was darlo i only live 4 miles away, and mine was there at the same time as yours stood outside all over winter with sticky plastic over the front window. we still waiting for new carpet BUT got £150 in vouchers yesterday inconvenience money, TO SPEND THERE HOW CONVENIENT. KEV.

 

[Deleted account DD]

yup was darlo i only live 4 miles away, and mine was there at the same time as yours stood outside all over winter with sticky plastic over the front window. we still waiting for new carpet BUT got £150 in vouchers yesterday inconvenience money, TO SPEND THERE HOW CONVENIENT. KEV.

I'll get you a coffee next time we're all there

I've got to be honest I would not go back there to buy again unless the savings were massive and there's no way on this planet its going there for service.

When I was in collecting the van there were two other people at the desk, one guy from Durham way (if I remember) who was complaining not so much about his sprite vans faults more about Discovers attitude towards it!!! there was me of course and last but not least an older lady who had travelled to the Darlo branch in the hope getting better service than at Discover Birtley.

Its not good is it.

I have to admit, we absolutely love the van and to be fair the main fault in ours was the fridge which was is Dometics failing along with discover as the agent. Bailey were actually very good chasing it up.

Which one do you have? where is the damp getting in?

If its taking this long and a new van tbh I'd be in touch with trading standards. Is there a chance its never been of merchantable quality ?

I really do hope you get it sorted soon :thumb2

 

[millie2]

its a ranger 500/5 of 08 vintage and the front window was catching so they moved it up AWAY FROM THE SEALS then when it rained next it was in storage so we never found the damp till it was too late, ita also had new cupboard doors due to delamination and a warped tiolet door to name just a few faults. But we still love it. KEV.

 

[Deleted account DD]

its a ranger 500/5 of 08 vintage and the front window was catching so they moved it up AWAY FROM THE SEALS then when it rained next it was in storage so we never found the damp till it was too late, ita also had new cupboard doors due to delamination and a warped tiolet door to name just a few faults. But we still love it. KEV.

Hells Bells sounds like a claim would have them by the ging gang goolies

If it helps, i seemed to finally get decent service when I phoned the dealer principle , left it a day or so then Discover head place (who rang straight back!) and bailey. I think Darlo got a good shove and were straight back onto me.

If you want any info drop me a pm :thumb2

Good luck

 

[millie2]

they have fixed everything under waranty and all is ok we just feel as if we were let down by everyone. Tried claiming and money back but no chance, no joy from bailey they refused fault said it was all with dic over, disc head office havent even replied to many letters and calls AND TO CAP IT ALL IT WAS A CASH SALE SO NOT HAPPY WITH THEM AT ALL.
KEV.

 

[Deleted account DD]

they have fixed everything under waranty and all is ok we just feel as if we were let down by everyone. Tried claiming and money back but no chance, no joy from bailey they refused fault said it was all with dic over, disc head office havent even replied to many letters and calls AND TO CAP IT ALL IT WAS A CASH SALE SO NOT HAPPY WITH THEM AT ALL.
KEV.

Bloody annoying but at least its back on the road:thumb2

Where are you going for service :augie

 

[millie2]

WELL its covered under waranty from them FREE, but would rather not

 

[Deleted account DD]

WELL its covered under waranty from them FREE, but would rather not

Thats not bad if the service is covered for free (if you trust them ) , on ours its not and its around £230 with them. I'm thinking of going up to United British @ Wideopen, they'll do it whilst you wait and just under £200 I'm told.

 

[ssteve]

nice to win sometimes!

just took mini fridge back to argos, 18 months old and electrics burnt out, cost £49.99
got refund (voucher) for £38.88 (usage taken in to account) i'm happy with that cos it was daughters who wants a bigger fridge for her room on base anyway. result!
cheers daved
ssteve

 

[Deleted account DD]

Excellent result mate :thumb2

The normal (ish :lol) people win through :thumb2

 

[Terranosaurus]

Phone died today - well actually it seems fine but will not find a signal - anyway thoight I'd dig this thread out again for those that missed it first time - off back to ASDA tomorrow see if I can't get a new phone or a repair at least out of them.

 

[Thomas-the-Terrano2]

get a lot of requests for this at work, as article says eu 2yr is sub set of england
wales sales of goods act valid for upto 6 years.

SOGA as we call it does state that the burden of proof of the inheritancy of the
problem lies with the customer on item over 6 months old so be ready to get an
independent engineers report though the cost of this should be reimbursted by
the customer services. the item once fault confirmed may be repaired, replaced
or a partial refund/credit note/voucher based on usage. we call this depreciated
credit and the value drops off compared to purchase price based on time owned
and used. again mentioned in the tesco voucher in article.

the report may need to be from an independent (vat registered) engineer so no
getting mate to srawl on a scrap of paper and show what fault is and how occured,
the cost to repair and a breakdown of parts required.

this tends to apply to larger items such as tv or cooker. with a phone or kettle the
store should be able to confirm its dead and hasnt suffered accidental damage.