Retail Statutory Rights Question

[jims-terrano]

Does anyone know anything about your statutory rights when buying from a retail shop?

I bought 3 pairs of shorts, 2 of the same type and one a different brand. All 3 were the same size but for some reason the different brand wouldn’t fit, significantly different size.

So took them back to Sports Direct and asked for a refund, “no we don’t do refunds” “ok wheres your terms and conditions” they have a small notice on the counter which is usually covered up with everything that you are paying for.
Ended up with a credit note which the next person in the queue kindly bought from us. I’d really rather not give them my business in future but unfortunately they have a large selection of clothing and shoes at reasonable prices so I’ll be cutting my nose off to spite my face if I don’t go back.

Would love to know what our rights are because other shops accept things back for refunds.

 

[solarman216]

As far as I am aware it can be a complicated issue, if something is not fit for purpose they have to refund you, if it is not the right size this is a grey area unless it is labeled incorrectly, which may or may not apply in your case, but to state "they do not give refunds" is against the law, Rick

 

[macabethiel]

Refunds

I agree with Rick it is complicated - many store such as M&S have limited refunds to a short time period - mainly due to fraud.

I never buy trousers or shirts without trying them on unless its an identical item I have purchased before. Its a pain but saves going back.

By contrast the wife never tries clothes on and we end up returning stuff with monotonous regularity - especially to the likes of Matalan!

 

[zippy656]

As said before,

The shorts were fine, no issue.

Only issue was they don't fit, tbh you did well to get a credit note.

 

[jims-terrano]

Yeah I’ve googled it and yes the store is correct though I do think the small notice on the counter that conveniently gets covered up each time a customer places their shopping on the counter. As for trying on that’s another story, they close the changing rooms on an evening.
Reckon if I had the enthusiasm to put a complaint together in writing I could of got somewhere but seen as the customer behind us gave us cash for the credit note I haven’t lost anything.

 

[Wallace]

That is my experience of Sports Direct, no refunds so once they have your money the only option is goods to the value of or spend more money. I have returned one pair of trainers that were faulty and luckily they had a pair to exchange them with as the stock seems to change constantly.