O2 broadband

[patbhoy]

I'm having to post this thread via my mobile phone as my broadband is down.
Can someone do me a favour and search for a contact number for O2 Broadband and post it here for me.
Cheers Pat

 

[briggie]

hope this helps mate

Rather speak to someone? Call
0800 380 0402

 

[briggie]

as a scotsman im sure you will notice its a freephone number :augie

 

[zippy656]

try 0800 380 0402

not sure if its the number you want, but its a starting point to get you sorted out.

 

[zippy656]

humph.....


you only beat me cause im on the laptop Briggie!

 

[briggie]

humph.....


you only beat me cause im on the laptop Briggie!

im on a laptop too zippy:naughty

 

[lacroupade]

I thought you just dial 151 or whatever the fault line is and theres an internet option.

Just don't call out of hours unless you want to order a long-distance takeaway....

 

[briggie]

I thought you just dial 151 or whatever the fault line is and theres an internet option.

Just don't call out of hours unless you want to order a long-distance takeaway....

good point , but perhaps for some strange reason he cant contact then ia his mobile .... hence the need for another contact number ..... or perhaps his phone is fuffed ? :nenau....... only he knows i guess , but im happy to help a fellow member :thumb2

 

[zippy656]

im on a laptop too zippy:naughty

but you use that a lot..


i dont..
i hate the touch map mouse thing

 

[briggie]

but you use that a lot..


i dont..
i hate the touch map mouse thing

i use a plug in mouse , i hate the touchpad

 

[patbhoy]

The number Pete supplied was the correct one.
It appears the problem is my router.
I'm using a Belkin router rather than O2's, i think I've fecked up the settings and dont know how to get it back.
Anyone got a clue as i'm stumped.

 

[kbekl]

from else where

Note: The following settings apply to O2's LLU products (Standard, Premium and Pro), not O2 Home Access. For O2 Home Access, see the note at the bottom of this post.

Although O2 supplies a fairly good wireless router some people like to use their own. That is perfectly OK with O2 - it's just they can't offer support on anything other than their own router. If that's fine by you, here are the settings:

* ISP name: O2 Home Broadband
* Multiplexing method: LLC-Based
* VPI: 0
* VCI: 101
* Username: leave blank
* Password: leave blank
* Domain name: leave blank
* IP address type: this depends on whether you chose our static IP address option or not:
* - If you didn’t choose O2's static IP address option, set this to dynamic IP
* - If you did choose O2's static IP address, enter the IP address printed in your welcome letter
* DNS servers: choose to get these dynamically from the Internet provider
* NAT: enable


Some routers may require you to select additional parameters such as Connectivity mode and Encapsulation. If so then select RFC1483 Bridged and ETHoA, IPoATM or IPoA.

If you router offers the facility to "spoof" its MAC address, then change it to the same as your supplied O2 Box, if you've previously connected with it. That way the initial login/authentication will be faster as the O2 authentication system will see an expected MAC.


Router specific details:

The O2 network utilises ETHoA which will probably not appear as an option in the router settings. Don't worry about this. If possible don't choose an encapsulation type. If that isn't an option then for the following routers try -

Netgear
In Basic Settings select NO to the question "Does Your Internet Connection Require A Login?". The Encapsulation, login and username fields will then disappear.


Belkin
Choose "Dynamic/Fixed IP (1483 Bridge) connection type" and leave the username and password fields blank.



Settings for O2 Home Access

Home Access is a BT product (BT IPstream), rebadged and resold by O2 when they have no LLU presence or insufficient capacity in your exchange.

These are the IP Stream settings you will need to enter into the router:

* Username: Radius Name
* Password: Radius Password


Your radius username and password will have been sent to you when you joined. If you've lost them, email O2 and ask us to re-send them to you, or give them a call if you prefer.

* IP Address: Get automatically from ISP
* DNS (Domain Name Server): Get automatically from ISP
* NAT (Network Address Translation): On
* VPI: 0
* VCI: 38
* MTU Size: 1492
* Multiplexing Method: VC Based
* Encapsulation: PPPoA (PPP over ATM)
* DSL Modulation: G.DMT (Optional)
* Security Type: CHAPS
* Does Internet Connection Require Login: Yes
* QoS: UBR (Optional)


Primary DNS Server: 87.194.0.52
Secondary DNS Server: 87.194.0.53

 

[patbhoy]

Wow, thats a lot of info. Looks like i have a lot of playing around with settings to get on with. Thanks Pat