I assume you've seen this - its their seller non-performance policy? It clearly says you should have had warnings....maybe the nature of your three negs was an issue? Weird...
We expect all eBay sellers to provide consistently good service and to keep buyers satisfied.
If buyers are less than satisfied with a seller’s service during a transaction, they are able to express this in several ways:
* leaving negative or neutral feedback
* leaving low Detailed Seller Ratings (DSRs)
* opening a dispute (on eBay or PayPal) in the event that they do not receive their item or the item is significantly different than described.
eBay applies a weighting to each of these elements of buyer dissatisfaction, and measures it as a proportion of all transactions completed by a seller. If a seller has received at least three buyer complaints, and if those complaints should account for more than 5% of a seller’s transactions over a 30-day period, then a seller is considered to be in breach of eBay’s Seller Non-Performance policy.
When a seller breaches this policy, eBay takes the following actions:
* First breach: Seller will receive a warning from eBay.
* Second breach: Seller's account will be restricted from selling; the seller must resolve any open disputes with buyers.
* Third consecutive breach: Full account suspension.
If a seller should severely breach the policy (for example if a seller’s buyer complaints account for more than a certain percentage of their transactions over a 30-day period), the seller's account will be immediately and fully restricted with no prior warning. If the seller breaches the policy for a second consecutive month, their account will be indefinitely suspended.
How to avoid buyer complaints
We recommend a series of simple practices that sellers should adopt to keep their buyers satisfied and avoid generating complaints:
* Accurately describing the condition, size and quality of the item directly in the listing.
* Honouring the original terms by accepting payment for an item at the end of a successful sale.
* Promptly dispatching the item with appropriate packaging once payment has been received.
* Responding promptly and professionally to questions from the buyer.
* Proactively communicating with the buyer throughout the transaction.
* Issuing refunds in a timely manner when accepting returns or when there are problems with delivery.
