Be aware

Deleted account DD · 21-04-2009, 18:35

Dropped the caravan into the dealers for some warranty work yesterday. Theyre sorting it but to call them dynamic would be massively generous. More than a bit pissed off with them.

Anyway driving to the customer drop off point, big sign, then on the docs to sign , big box with words to the effect that they take no responsibility other than in common law for the van and its contents and customers are to ensure they are adequately insured.....hmmm

Next thing...oh just leave it there, dont bother with hitchlocks/wheel clamps etc.

I pointed out my insurance would be void without at least one fitted when the van was left unattended for more than 30 minutes.

Hmmmm......very difficult to deal with box.

In the end after some debate they agreed to let me leave the hitchlock fitted, which I did in full view of (and in a very theatrical manner) the cctv

Point is as the terms on my insurance are pretty common the other 15 plus vans parked up insurances were void

Deleted account DD · 21-04-2009, 19:32

Quote:

Originally Posted by daved

Point is as the terms on my insurance are pretty common the other 15 plus vans parked up insurances were void

Sorry...meant to put the other 15 plus vans parked up in for service insurances were probably void...........

rushed the last bit was off for tea

(RIP) PLANK · 22-04-2009, 09:14

good point Dave, in law when some one provieds a service, (especialy when you are paying for it) they are responsible in law regardless of any disclaimer they may make. I went into this in detail some years ago when organising 'events' on public roads and music events. So basically when you swin in a coucil pool and they say we acept no responsibility blah. blah. or a car park, legaly they are responsible! A firnd of mine tested this on a university car park with a disclaimer when her car was broken into and she won and the university to pay for all the damage to the car and the stolen items.

Though the point is, if they are this difficult to deal with they would be a 'nightmare' to persue through the courts!

My caravan insurance has 2 levels of 'excess' one with wheel clapmp hitch lock, then add £100 if they weren't fitted at the time of the incident (but im sure its both not one or the other!)

Deleted account DD · 22-04-2009, 10:00

V interesting

I presumed the common law bit meant a basic duty of care. To my way of thinking if I left it locked and it went walkies it would be between my insurance company and them to battle it out. Me on the pain free sidelines hopefully.As you say and I agree it would be a nightmare pursuing them through the courts.

Another little trick they pulled too, one of their reps walked around the van with me to determine any dinks and dents before they took it in. He had a piece of paper all neatly laid in a diagram. As the van is unmarked (at the mo anyway

) he just left it blank after the inspection then said "sign it please" and didnt offer me a copy. I wouldnt suggest they are dishonest for a moment but thats almost like leaving a blank cheque.

He did a double take when I did sign it, but scored across the pictures and wrote "No damage apparent" then gave it to him to countersign

(RIP) PLANK · 22-04-2009, 10:38

that is a very good idea! I think people forget to check these things!

recently my son took part in one of those 'baby for the weekend' things with a realistic baby doll, apparently they cost a fortune. They had to do it in pairs with each one having the baby for 1 night.

Now before we even saw the baby doll they sent us a form to sign to say we were responsible for any damage, bear in mind it could have arrived to us damaged, or the other kid in his 'pair' coudl have damaged it!

i (like you) made a not of this on the form above my signature, concerning existing damage and that coaused by the other kid!

21-04-2009, 18:35	#1
Deleted account DD Senior Member Join Date: Sep 2008 Posts: 4,705	Be aware Dropped the caravan into the dealers for some warranty work yesterday. Theyre sorting it but to call them dynamic would be massively generous. More than a bit pissed off with them. Anyway driving to the customer drop off point, big sign, then on the docs to sign , big box with words to the effect that they take no responsibility other than in common law for the van and its contents and customers are to ensure they are adequately insured.....hmmm Next thing...oh just leave it there, dont bother with hitchlocks/wheel clamps etc. I pointed out my insurance would be void without at least one fitted when the van was left unattended for more than 30 minutes. Hmmmm......very difficult to deal with box. In the end after some debate they agreed to let me leave the hitchlock fitted, which I did in full view of (and in a very theatrical manner) the cctv Point is as the terms on my insurance are pretty common the other 15 plus vans parked up insurances were void

22-04-2009, 09:14	#3
(RIP) PLANK Senior Member Join Date: Mar 2006 Location: Central England, in the Heart of the Black Country Vehicle: T2 2004 TDI SE LWB Posts: 7,740	good point Dave, in law when some one provieds a service, (especialy when you are paying for it) they are responsible in law regardless of any disclaimer they may make. I went into this in detail some years ago when organising 'events' on public roads and music events. So basically when you swin in a coucil pool and they say we acept no responsibility blah. blah. or a car park, legaly they are responsible! A firnd of mine tested this on a university car park with a disclaimer when her car was broken into and she won and the university to pay for all the damage to the car and the stolen items. Though the point is, if they are this difficult to deal with they would be a 'nightmare' to persue through the courts! My caravan insurance has 2 levels of 'excess' one with wheel clapmp hitch lock, then add £100 if they weren't fitted at the time of the incident (but im sure its both not one or the other!)

22-04-2009, 10:00	#4
Deleted account DD Senior Member Join Date: Sep 2008 Posts: 4,705	V interesting I presumed the common law bit meant a basic duty of care. To my way of thinking if I left it locked and it went walkies it would be between my insurance company and them to battle it out. Me on the pain free sidelines hopefully.As you say and I agree it would be a nightmare pursuing them through the courts. Another little trick they pulled too, one of their reps walked around the van with me to determine any dinks and dents before they took it in. He had a piece of paper all neatly laid in a diagram. As the van is unmarked (at the mo anyway ) he just left it blank after the inspection then said "sign it please" and didnt offer me a copy. I wouldnt suggest they are dishonest for a moment but thats almost like leaving a blank cheque. He did a double take when I did sign it, but scored across the pictures and wrote "No damage apparent" then gave it to him to countersign

22-04-2009, 10:38	#5
(RIP) PLANK Senior Member Join Date: Mar 2006 Location: Central England, in the Heart of the Black Country Vehicle: T2 2004 TDI SE LWB Posts: 7,740	that is a very good idea! I think people forget to check these things! recently my son took part in one of those 'baby for the weekend' things with a realistic baby doll, apparently they cost a fortune. They had to do it in pairs with each one having the baby for 1 night. Now before we even saw the baby doll they sent us a form to sign to say we were responsible for any damage, bear in mind it could have arrived to us damaged, or the other kid in his 'pair' coudl have damaged it! i (like you) made a not of this on the form above my signature, concerning existing damage and that coaused by the other kid!