not a good start - Page 2

solarman216 · 15-09-2016, 22:22

Quote:

Originally Posted by Banshee

Sounds like he's too insecure

You need a real man

........... RICKKKKKKKKK.........

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Yea I wish she lived nearer, be more than happy,

Rick

briggie · 16-09-2016, 06:45

Quote:

Originally Posted by rustic

Mind you Pete, had you had a Renault Clio, they would have let you have the car with the bonnet fault well documented, and they would do nothing about it, until "Watchdog" get involved.
So... I would be happy knowing the car was perfect when handed over, and I would hope they would recall the car, as and when required, should there be any other issues.

I know which french car I would opt for lol.

It doesn't take away the disappointment though.

Do you have a new name for the new car, can't be Florence, there was only one like that, and she served you well? .

Rustic

the working name for the new car ( when it arrives

) is Alice ( although that might change ) , she has got 10 bhp more than my current car !!!!!.... AND HAS A STAGGERING 100 BHP ..... oh and is ice white

Blocky10 · 16-09-2016, 07:15

Quote:

Originally Posted by briggie

the working name for the new car ( when it arrives

) is Alice ( although that might change ) , she has got 10 bhp more than my current car !!!!!.... AND HAS A STAGGERING 100 BHP ..... oh and is ice white

Hope things are resolved soon Briggie.
We all know her as Alice now!

briggie · 20-09-2016, 09:15

well , still no news

Banshee · 20-09-2016, 09:22

Quote:

Originally Posted by briggie

well , still no news

What a farce

briggie · 20-09-2016, 18:29

Quote:

Originally Posted by Banshee

What a farce

no phone calls / nothing at all

Banshee · 20-09-2016, 18:34

Quote:

Originally Posted by briggie

no phone calls / nothing at all

If there's anything I can do to help let me know, even if it means me calling them up on your behalf as a "disgruntled son" who is disgusted at how you are being treated when so dependant on transport?

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briggie · 20-09-2016, 19:27

Quote:

Originally Posted by Banshee

If there's anything I can do to help let me know, even if it means me calling them up on your behalf as a "disgruntled son" who is disgusted at how you are being treated when so dependant on transport?

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I still have Florence to run about in , they have extended the lease / insurance

briggie · 26-09-2016, 20:59

after several phone calls and a visit to the garage , I finally got to speak to the head of service

, it seems citroen will not allow the car to be registered until the issue is fixed ( didn't know they could do that

) , the technician ( mechanic in old terms ) said that the cure is to fit 2 washers to the bonnet catch , but despite them having hundreds of washers in the workshop , they cannot fit those

, they have to wait for authorisation from citroen ( who recalled it in the first freaking place ) and also wait for them to send the kit to fix it ( 2 washers )

Blocky10 · 26-09-2016, 21:57

Disgraceful. Makes you feel like telling them to insert it somewhere

rustic · 27-09-2016, 04:02

If there is a set approved modification with certain approved parts to be used, and a worksheet on how to fit them, but the garage chooses to fit an alternative, and let's say something happened, then it wouldn't be Citroen who would be responsible, it would be the dealer, some of these dealers are franchises, not owned by Citroen. If it was traced back to a technician who was doing you a favour then he could loose his job, or be facing court action.
We are in a blame society, some one is always responsible, sounds mad for a couple of washers, maybe if they called them "bonnet latch adjusting shims" it would sound more professional.

I can imagine the big picture, of thousands of Citroen technicians having to go to France to be trained on how to fit these "shims" and receive a Certificate of competence.

I instigated a total recall on a piece of weighhing equipment used in a hazardous area, this is serious stuff, the error was with the approval company, when I confronted them with my calculation of electrical energy dissipated in the hazardous area under certain fault conditions, and they had screwed up, their words to me were classic... "We are insured !!!"
As we were an ISO 9000 supplier, we knew every serial number and location of every installation, we did an immediate shut down of all equipment, Worldwide, for most applications, the hazzard wasn't that great as it depended on the flammibilty of the product, and most were able to continue to use it safely provided they gave a written acceptance of the downgrade.
So what did this recall do to the reputation of the company?

This is my point, if recalls are handled well, then the customer feels important, cared for, the outcome was, lthe company reputation actually increased, and in fact more sales came as a consequence.

I think the problem with your dealer was telling the customer they were waiting for two washers, had they chosen to say that they were waiting for two shims, or load spreading devices (washers) it wouldn't have made the upgrade look so trivial.

Think of the dealer, he wants shut of the car, it's taking up space, their cash flow and monthly figures are screwed up. The dealer's hands are tied.

I really understand them not registering the car, in days gone by, Ford would sell the car and then do a recall months later. We bought a new Mk III escort in 1981 it had an electronic dip stick, but it was faulty, and people simply added another litre of oil everytime the oil light came on

They let the cars out, with a note to ignore the oil level light but to check the level on the dipstick first. As this was a "non safety" issue, they got away with it, and replaced the dipstick within a month or so.

Not a safety issue !!! imagine doing 80 mph on the motorway, oil lamp comes on... mad dash to the hard shoulder, get out on a busy motorway check oil level, if ok try and join the motorway again, all this before Hi Viz jackets.
You still have transport, imagine (best not) if they had taken your original car away.

It might be a good PR jesture to give you a few free tanks of fuel, and may be some nice citroen carpets. Show how patient you have been, and acknowledge it isn't the dealer's fault, speak to the dealer manager, not the salesman, and see what goodies you can get. PS an air freshner hanging from the interior mirror does not count.

26-09-2016, 20:59	#24
briggie Senior Member Join Date: Mar 2010 Location: peoples democratic republic of west yorkshire Vehicle: " alice " Posts: 10,473	update after several phone calls and a visit to the garage , I finally got to speak to the head of service , it seems citroen will not allow the car to be registered until the issue is fixed ( didn't know they could do that ) , the technician ( mechanic in old terms ) said that the cure is to fit 2 washers to the bonnet catch , but despite them having hundreds of washers in the workshop , they cannot fit those , they have to wait for authorisation from citroen ( who recalled it in the first freaking place ) and also wait for them to send the kit to fix it ( 2 washers )

27-09-2016, 04:02	#26
rustic Senior Member Join Date: Feb 2007 Location: Staffordshire Vehicle: Maverick Mk I 2.7 TD LWB Posts: 7,825	If there is a set approved modification with certain approved parts to be used, and a worksheet on how to fit them, but the garage chooses to fit an alternative, and let's say something happened, then it wouldn't be Citroen who would be responsible, it would be the dealer, some of these dealers are franchises, not owned by Citroen. If it was traced back to a technician who was doing you a favour then he could loose his job, or be facing court action. We are in a blame society, some one is always responsible, sounds mad for a couple of washers, maybe if they called them "bonnet latch adjusting shims" it would sound more professional. I can imagine the big picture, of thousands of Citroen technicians having to go to France to be trained on how to fit these "shims" and receive a Certificate of competence. I instigated a total recall on a piece of weighhing equipment used in a hazardous area, this is serious stuff, the error was with the approval company, when I confronted them with my calculation of electrical energy dissipated in the hazardous area under certain fault conditions, and they had screwed up, their words to me were classic... "We are insured !!!" As we were an ISO 9000 supplier, we knew every serial number and location of every installation, we did an immediate shut down of all equipment, Worldwide, for most applications, the hazzard wasn't that great as it depended on the flammibilty of the product, and most were able to continue to use it safely provided they gave a written acceptance of the downgrade. So what did this recall do to the reputation of the company? This is my point, if recalls are handled well, then the customer feels important, cared for, the outcome was, lthe company reputation actually increased, and in fact more sales came as a consequence. I think the problem with your dealer was telling the customer they were waiting for two washers, had they chosen to say that they were waiting for two shims, or load spreading devices (washers) it wouldn't have made the upgrade look so trivial. Think of the dealer, he wants shut of the car, it's taking up space, their cash flow and monthly figures are screwed up. The dealer's hands are tied. I really understand them not registering the car, in days gone by, Ford would sell the car and then do a recall months later. We bought a new Mk III escort in 1981 it had an electronic dip stick, but it was faulty, and people simply added another litre of oil everytime the oil light came on They let the cars out, with a note to ignore the oil level light but to check the level on the dipstick first. As this was a "non safety" issue, they got away with it, and replaced the dipstick within a month or so. Not a safety issue !!! imagine doing 80 mph on the motorway, oil lamp comes on... mad dash to the hard shoulder, get out on a busy motorway check oil level, if ok try and join the motorway again, all this before Hi Viz jackets. You still have transport, imagine (best not) if they had taken your original car away. It might be a good PR jesture to give you a few free tanks of fuel, and may be some nice citroen carpets. Show how patient you have been, and acknowledge it isn't the dealer's fault, speak to the dealer manager, not the salesman, and see what goodies you can get. PS an air freshner hanging from the interior mirror does not count. __________________ Ford Maverick GLX 1995 2.7TD LWB in illusion silver, 98k miles. Owned since new, for 22 years. Best car I have ever owned. Just wish I could drive it more.

20-09-2016, 09:15	#19
briggie Senior Member Join Date: Mar 2010 Location: peoples democratic republic of west yorkshire Vehicle: " alice " Posts: 10,473	well , still no news

26-09-2016, 21:57	#25
Blocky10 Senior Member Join Date: Mar 2014 Location: Welcome to Norwich, a fine city Vehicle: 2004 Terrano 3.0 SVE Auto Posts: 3,601	Disgraceful. Makes you feel like telling them to insert it somewhere