More Than Insurance ---Aaaaaah

[macabethiel]

At the begining of July I changed the Insurance on my Chrysler from "Quote Me Happy" to "More Than" not just because it saved me £40 on my renewal but it was also for a lower excess. I paid my years premium in full and supplied them with details of my previous insurer including policy number etc as requested.

I was issued with a full 12 month Insurance Certificate and had an e-mail confirming my proof on no claims discount had been confirmed.

Imagine my surprise when on Monday I received a letter from "More Than" Customer Relations Manager (Computer generated and signed) to the effect that they had not received any confirmation from my previous insurers of my NCB entillent.

If I failed to send proof of my NCB entitlement within 14 days they would cancel my insurance!
In the same letter it stated that the letter sent to me confirming my NCB entitlement was an automated response and to ignore it !

I have sent by recorded delivery my proof of NCB downloaded from Q.M.H. website together with a copy of the one from the previous year when I was with Saga.

Guess who will not be renewing with "More Than" next year if this is a demonstration of how they treat new customers with draconian threats of cancellation on first requests. Had I not paid for the annual premium I would have told them to get stuffed but the cancellation charges are too much for a gesture of my discontent.

 

[rustic]

Also read the small print...
I once changed too, when I read the small print, it said that it didn't cover trailers or caravans with twin axles.:doh
My boat trailer had 4 wheels, so I said it wasn't clear on their website, and I got a 100% refund.:thumb2

So not always a good idea to change.:nenau

 

[AlexD333]

Also read the small print...
I once changed too, when I read the small print, it said that it didn't cover trailers or caravans with twin axles.:doh
My boat trailer had 4 wheels, so I said it wasn't clear on their website, and I got a 100% refund.:thumb2

So not always a good idea to change.:nenau

Yes also +1 on this. I had the same with current bike insurers, it is fully automated so not actually human error.

When I rang up to query I was told to dispose of it :lol all my calls are recorded and I save them of course. The app is also free.

Yes it might cost you a couple of quid calling from a mobile but save you hundreds in no Agro

 

[macabethiel]

Recording Phone App

Yes also +1 on this. I had the same with current bike insurers, it is fully automated so not actually human error.

When I rang up to query I was told to dispose of it :lol all my calls are recorded and I save them of course. The app is also free.

Yes it might cost you a couple of quid calling from a mobile but save you hundreds in no Agro

Interesting what is the phone app called I will have some of that if its free ?