accident

[clivvy]

Originally Posted by lacroupade

I seriously doubt they will....but even if they do it will be special order from Nissan and on current performance take around six weeks to ship from somewhere in Europe (Amsterdam I think). The guy at Nissan 1st said he regularly has people coming to him for parts they can't get new until October!!!

I'm stunned frankly.....the damage is clearly minimal but with new bits, any delay getting parts puts car hire up significantly, so I wouldn't count your chickens just yet.....the assessor sounds like a bit of a plonker TBH.

Since you have a no-fault claim either way, why not persuade him to write it off, get the payout, buy the truck back cheap and fix it with s/h parts and keep the change?

I agree. I am surprised that they are doing a repair + hire car. I would have thoguth the cost of the bumper alone, would be well into the hundreds. I also agree it might be worth asking the to write it off...maybe...

[lacroupade]

....and if the spare wheel bracket needs replacing the back door WILL be caved in, no question.

This is all very odd........

[briggie]

thanks for the replies , im with direct line , and a company called uk assistance are their reccomended repairer nearest to me .

the guy who rang was from uk assistance

but perhaps the insurance companies own assesor hasnt looked at it yet, i dunno

as for timescale , he said it would be the end of next week when i got it back... where the flek are they gonna source a new bumper /parts from, and fit /paint them in that timescale ????

sounds a bit strange to me , might ring the insurance company ....... what do you think ?

[jims-terrano]

Hi Pete sorry to hear of these problems. Just be cautious about these companies. I had same two repair the Scenic after someone ran into the side of me.
First of all loading on to truck he didn't take parking brake off so just dragged it up ramp and told me my rear wheels were sticking.
Delivered back on a Saturday, I stayed in all day and nothing!. Then knock on door about half nine at night, someone we just happen to know who lives at same house number and nearly same street name just drive instead of avenue. She said are these your key's? your cars on our drive and we've been out all day and the keys were stuck through letter box. Over spray everywhere, panels wrong colour and all the windows going up and down on their own whilst car parked up.

So I called them the following morning, asked where the car was. She called back and said the driver says he parked it in front of your caravan and put keys through letter box because you had gone out. So I said I don't have a caravan and I stayed in all day. She called me back and said are you sure you don't have a caravan!!! I let them stew for a while before telling them what happened. They came back and had the car back 3 times before it was anything near right.

Had to claim again 6 weeks ago and went through all the questions with DL and then they said right we'll send our repairer to collect.... "no you wont" and went through it all gain with them.

Jim

PS I don't think they have it right Pete and I would be keeping a close eye on them.

[briggie]

thanks jim , i will deffo keep an eye on them

[clivvy]

yup, somethings not right at all, I would ring them back Peter, and ask the questions. Where are they sourcing the parts from, why isnt the back door being replace etc etc. it could be that they will be very slack, considering the age of your vehicle, they might not care or think you'll be bothered,,,,

[briggie]

obviously im chuffed to bits to get sally back , but not if she is going to be bodged .

just rung direct line and expressed my concerns about how quickly the repair is scheduled for bearing in mind availability of new parts, and they said that the repairer will have access to many official nissan dealers throughout the country ..... im not convinced

[briggie]

done a bit of research on uk assistance .....

http://forums.moneysavingexpert.com/...d.php?t=957879

[lacroupade]

Originally Posted by briggie

done a bit of research on uk assistance .....

http://forums.moneysavingexpert.com/...d.php?t=957879

I'd say that pretty much nails it.....and given you are with Direct Line, who I've dealt with a couple of times, I'd put a months wages on it being a write-off. No way on gods earth would they waste their time trying to repair an import with a double digit age to it.......

At the end of the day as the victim you are entitled to be put back by the other party into the position you were before the accident, not always by the insurance, you may have to go through Small Claims Court but thats a doddle. If you need to pay through the nose for a replacement (if you get another Mistral) but are short because of a lowish payout, you can sue for the difference.

I suspect this assessor is probably a school leaver or an ex-milkman.

I'd wait until all the facts have emerged, including Direct Line realising/accepting that this was most definitely a no-fault claim.

And re this back door thing, I'm sure you know the wheel carrier is a bloody piece of RSJ compared to the door skin it hangs on, so seriously, ifs its u/s then the door will need replacing....I've twice dented the rear door quite badly just reversing into something at 5mph.....so new bumper, brackets, paint job, door, another paint job, hire car.......not in a million years will that be back on the road if the rules are followed.

[chatterbox]

Hi Briggie, sorry to read about your accident, hope you, your wife and car are all better soon.
Your tale has got me wondering though about all the "safety" that is supposedly built in to new cars.
My wife has always felt safer when we are driving in the "Queens carriage" as she thinks of it.
We firstly had a "93" Maverick 3 door, petrol, that she had main use of and we bought it due to it having back then, side impact bars as well as the seperate chassis, front and rear kangaroo wrap around bars and side steps, and she loved it.
When later we had to get rid of it due to lots of probs and no money! she really was upset.
We later got a 3 door 3.0 ltr diesel and then changed it for a 5 dooor 3.0ltr which now has the side airbags as well as the responsive headrests and seatbelt tensioners for extra safety "she still prefers the old 2.4 petrol but you can not get them anymore sadly, (nor the front kangaroo bars as they are now banned)" ABS, etc, and she still loves the feeling of being safe in it.
You have now got me thinking, where are the special safety features that might protect you from being rear-ended?
Apart from of course, the extra length and solid chassis and fitted tow bar, I suppose that does help.
Have just read on the link above about UK Assistance, I hope you are one of the luckier ones.
Anyway, hope you are all okay soon and back in your "Sally".

[briggie]

ive just rung direct line again .... and insisted that sally is repaired by my local nissan main dealer

they said their assesor will go to the uk assistance workshop and inspect my car , but she confirmed it is my right to choose a repairer as its a confirmed non fault accident ( hes allready admitted liability ) .

however she said it may delay my claim by up to 10 days , meantime i keep the hire car untill my car is returned to my satisfaction

[chatterbox]

Good news. Also good news is knowing you can insist on it being done at a main dealer, something for us all to remember!

[makeitfit]

Also remember that the hire car charges are not part of your car's value in regard this claim. It will all be charged to the third party's policy
So don't give it back till you get Sally back OR the payout in your bank

[Deleted account DD]

Originally Posted by briggie

obviously im chuffed to bits to get sally back , but not if she is going to be bodged .

just rung direct line and expressed my concerns about how quickly the repair is scheduled for bearing in mind availability of new parts, and they said that the repairer will have access to many official nissan dealers throughout the country ..... im not convinced

the thing to watch with parts is if they are genuine or not. when my SEAT got smacked it would have been a write off if Id insisted on SEAT parts but came just within the cost criteria if parts like lights and radiator were generic motor factor parts. That was via AXA. No problem at all with the repair or parts and i got to keep the car.

You would also be gobsmacked what they do now with pdr type work and a bit of filler. These lot http://www.justcarclinics.co.uk/ to name one group that a lot of Ins companies including Admiral use are a whizz at repairing bumpers and panels. Smacked in Merc colour coded bumper repair, nigh on £800 @ merc. £165 @justcar and the repair is not noticeable.

As far as car hire goes Makeit is bang on and in any case theyll have the galaxy on hire for around £15-20 a day tops which gives the ins company massive leeway for negotiation with the other party re costs/reclaiming against standard charge.

Its a mucky world.

[davenclaire]

i was filling up my bike in a garage and watched a uk assist driver collecting a couple of cars from the forecourt 1 one was on the flat bed already the 2nd one he was loading onto the rear towing dolly it rolled off as he raised it up and it rolled off down the hil into the forecourt hitting a merc he hitched it up again and drove off with out a care in the world. 2 damaged cars