Don't buy this steering kit!!! - Page 3

rustic · 10-02-2015, 17:24

Quote:

Originally Posted by AlexD333

+1 on this

waiting for my refund with collection

Well if they give you a full refund, and collect the item at their expense, then apart from the inconvenience, I would still class them as a reputable business.

Errors are made, people are human, you only find out how good an ebay account holder is, when something goes wrong.

If they value their customers that much, then they shouldn't get negative feed back as such, but more of an awareness of how they handled a problem.

Most people would feel confortable dealing with this company, as they know they will be cared for, if something goes wrong.

However... if they refused to refund me, they would then get the " Wrath of Rustic"...

Recently I bought a pair of rear number plates, both yellow for a trailer, it was clear on the order, but they sent out one white one yellow, so I contacted them and within minutes I got an apology, and he agreed to send the replacement out ASAP, and that I should keep or dispose of the wrong one. ( stored in a dry place should I need a replacement lol...) ..
I said that I would leave positive feedback, to which he was surprised, and we had a few further emails mostly about my positve attitude.
The moral of the story was, I got my number plates, he got positive feedback, but didn't make any profit on this transaction and most importantly, he will be my first point of contact, should I require any more number plates.
Win - Win everyone is happy.

Rustic

firebobby · 10-02-2015, 18:50

We have a 100% feedback, this is due to buying and paying quickly, and when we sell, we always refund some of postage that was over the price stated. I do find it annoying when a buyer/seller doesn't leave feedback.

SNH · 10-02-2015, 19:35

I've since taken these out of my watched list after seeing this on fb. Milners is only half hour from me so I'll have a drive up there and get what I need I think, Price works out similar with the discount anyway.

Hope you get it sorted though pal. Refund wise etc.

solarman216 · 10-02-2015, 19:41

Rustic, while I agree in general with you excellent post, I do have to question, the supply of incorrect parts, OK the drag link is for another model, but most importantly the track rods seemed OK except that there is not enough pivot on the pin, meaning that if they were fitted to a Terrano (with the correct drag link) then at full droop the ball joints will be under serious strain due to the ball shaft contacting the socket shoulder, this could go unnoticed for a long time on a road going motor but in the long run is a ticking bomb, I would be wanting an explanation from the supplier re, were the track rods correct for a T2 if they were then they are substandard parts, and should be withdrawn and all customers that had been supplied contacted and request the rods be checked by a competent garage, if they were the wrong ones then OK it is simply a case of mistake on supply, feedback to my mind would depend very much on the answers to these, Rick

elty001 · 10-02-2015, 20:42

Binned the track rod end I changed recently or I would have pulled the boot off and got some pics and the length of the taper for future reference.
I can vouch that the milners drag link and track rods all fit and perform as they should on and off road.
The one I changed recently has been on the truck for a couple of years and has suffered some abuse.
Once greased the ball joint tightened back up again but I had already bought one so fitted it anyway.

AlexD333 · 10-02-2015, 23:15

Quote:

Originally Posted by elty001

Binned the track rod end I changed recently or I would have pulled the boot off and got some pics and the length of the taper for future reference.
I can vouch that the milners drag link and track rods all fit and perform as they should on and off road.
The one I changed recently has been on the truck for a couple of years and has suffered some abuse.
Once greased the ball joint tightened back up again but I had already bought one so fitted it anyway.

Do they have grease nipples Elty?

Update for you chaps....

The seller has requested some pictures, so I will send some at work tomorrow

Fingers crossed we are getting there. If he plays ball of course I will give him positive feed back, never bite the hand that feeds you

solarman216 · 10-02-2015, 23:31

Quote:

Originally Posted by AlexD333

Do they have grease nipples Elty?

Update for you chaps....

The seller has requested some pictures, so I will send some at work tomorrow

Fingers crossed we are getting there. If he plays ball of course I will give him positive feed back, never bite the hand that feeds you

do not think so, does he not know what he has sold you, sounds like a bedroom sales co that sources stuff elsewhere and does not really know what he is selling, lives could be at risk here, Rick

elty001 · 10-02-2015, 23:52

Quote:

Originally Posted by AlexD333

Do they have grease nipples Elty?

Update for you chaps....

The seller has requested some pictures, so I will send some at work tomorrow

Fingers crossed we are getting there. If he plays ball of course I will give him positive feed back, never bite the hand that feeds you

Yes the milners ones are greasable.

Been in your situation before with having the wrong parts sent even when I have provided the reg number when ordering.
Too many sellers buying in cheap sub standard parts and selling them on as something they are not.
In this case it's just plain dangerous to fit the kit from what rick is saying.
I wouldn't be nice about it mate, my wife and kids use my truck.
Enough said I think.

Fez_uk · 11-02-2015, 10:09

Quote:

Originally Posted by firebobby

We have a 100% feedback, this is due to buying and paying quickly, and when we sell, we always refund some of postage that was over the price stated. I do find it annoying when a buyer/seller doesn't leave feedback.

Sellers can't give buyers bad feedback anyway and it only takes one bad buyer if you're selling to give you bad feedback.

Banshee · 11-02-2015, 10:57

Quote:

Originally Posted by elty001

In this case it's just plain dangerous to fit the kit from what rick is saying.
I wouldn't be nice about it mate, my wife and kids use my truck.
Enough said I think.

Amen

AlexD333 · 18-02-2015, 20:54

So the arse who sold this kit has emailed back.. After numerous back and fourth emails and pictures ect.

"hi mate,sorry for dealy - ive read all your messagesand cannot understand which part is the issue - as we have sold loads of thse and never had any issues- have you compared them against the old parts of the car , is the drag link the same ?"

AlexD333 · 14-03-2015, 20:47

The plot thickens... It was delivered on the 6th back to this place recorded with sig and track number.. Chap is now saying it has not turned up... I have contacted him 3 times, weirdly enough whilst on phone to Paypal he messaged me on ebay saying he hasn't seen it
.. Arsehole

I'm gonna ram raid his shop with my bumper

perelaar · 14-03-2015, 22:24

Make a formal complaint to eBay, paypal etc. If you have his physical location, you can always go and have a word with him. But don't get aggressive, preferably take witnesses or a video - if he calls the police on you, you will take the blame...

Banshee · 14-03-2015, 22:47

Quote:

Originally Posted by AlexD333

The plot thickens... It was delivered on the 6th back to this place recorded with sig and track number.. Chap is now saying it has not turned up... I have contacted him 3 times, weirdly enough whilst on phone to Paypal he messaged me on ebay saying he hasn't seen it
.. Arsehole

I'm gonna ram raid his shop with my bumper

Send me what you got, anything at all, e-mail addresses, websites whatever, I'll have an address for you before sun up

makeitfit · 14-03-2015, 23:27

Open a dispute on ebay. You'll have you money back quick sharp.

10-02-2015, 19:41	#34
solarman216 Off road maniac Join Date: Dec 2009 Location: Bexhill on Sea Vehicle: Y60 Patrol Me, 3 ltr Mrs Posts: 17,430	Rustic, while I agree in general with you excellent post, I do have to question, the supply of incorrect parts, OK the drag link is for another model, but most importantly the track rods seemed OK except that there is not enough pivot on the pin, meaning that if they were fitted to a Terrano (with the correct drag link) then at full droop the ball joints will be under serious strain due to the ball shaft contacting the socket shoulder, this could go unnoticed for a long time on a road going motor but in the long run is a ticking bomb, I would be wanting an explanation from the supplier re, were the track rods correct for a T2 if they were then they are substandard parts, and should be withdrawn and all customers that had been supplied contacted and request the rods be checked by a competent garage, if they were the wrong ones then OK it is simply a case of mistake on supply, feedback to my mind would depend very much on the answers to these, Rick __________________ Ex banger racer now off road maniac Lokka on the front with manual hubs Diff lock on rear 3 inch SS straight through exhaust Manly winch bumper with 13000 lb winch 10 spike ground anchor, with multiple straps and blocks Super strong body cills capped with scaffold pole 20% stronger springs all round aggressive off road tyres on wheels so just swap. Aim to get stuck and be completely self sufficient in extraction, love getting muddy, 2ft deep is good but rare.

10-02-2015, 18:50	#32
firebobby Senior Member Join Date: Feb 2012 Location: South Bucks Vehicle: Terrano 3.0 SVE 2005 Posts: 3,499	We have a 100% feedback, this is due to buying and paying quickly, and when we sell, we always refund some of postage that was over the price stated. I do find it annoying when a buyer/seller doesn't leave feedback.

10-02-2015, 19:35	#33
SNH Senior Member Join Date: Sep 2014 Location: East Midlands Vehicle: Ford maverick Posts: 427	I've since taken these out of my watched list after seeing this on fb. Milners is only half hour from me so I'll have a drive up there and get what I need I think, Price works out similar with the discount anyway. Hope you get it sorted though pal. Refund wise etc.

10-02-2015, 20:42	#35
elty001 Senior Member Join Date: Feb 2008 Location: Aflreton,Derbyshire. Vehicle: 2000se+ 2.7tdi terrano II Posts: 6,832	Binned the track rod end I changed recently or I would have pulled the boot off and got some pics and the length of the taper for future reference. I can vouch that the milners drag link and track rods all fit and perform as they should on and off road. The one I changed recently has been on the truck for a couple of years and has suffered some abuse. Once greased the ball joint tightened back up again but I had already bought one so fitted it anyway.

18-02-2015, 20:54	#41
AlexD333 Senior Member Join Date: Jan 2014 Location: Uk Vehicle: 2004 Terrano 2.7 TDI Posts: 7,847	So the arse who sold this kit has emailed back.. After numerous back and fourth emails and pictures ect. "hi mate,sorry for dealy - ive read all your messagesand cannot understand which part is the issue - as we have sold loads of thse and never had any issues- have you compared them against the old parts of the car , is the drag link the same ?"

14-03-2015, 20:47	#42
AlexD333 Senior Member Join Date: Jan 2014 Location: Uk Vehicle: 2004 Terrano 2.7 TDI Posts: 7,847	The plot thickens... It was delivered on the 6th back to this place recorded with sig and track number.. Chap is now saying it has not turned up... I have contacted him 3 times, weirdly enough whilst on phone to Paypal he messaged me on ebay saying he hasn't seen it .. Arsehole I'm gonna ram raid his shop with my bumper

14-03-2015, 22:24	#43
perelaar Senior Member Join Date: Sep 2014 Location: Belgium Vehicle: Terrano II 2.7TDi SWB '97 Posts: 802	Make a formal complaint to eBay, paypal etc. If you have his physical location, you can always go and have a word with him. But don't get aggressive, preferably take witnesses or a video - if he calls the police on you, you will take the blame...

14-03-2015, 23:27	#45
makeitfit Senior Member Join Date: Apr 2008 Location: on the beach WEST WALES Vehicle: Maverick TDi BLACK mmm Posts: 15,136	Open a dispute on ebay. You'll have you money back quick sharp.