This could be useful to know

[millie2]

wonder if it applies to caravans ours is just over 1yr old and had 29 faults the biggest took 5 months to fix.

[lacroupade]

Originally Posted by millie2

wonder if it applies to caravans ours is just over 1yr old and had 29 faults the biggest took 5 months to fix.

what on earth took five months to fix on a caravan????

[Deleted account DD]

Originally Posted by lacroupade

what on earth took five months to fix on a caravan????

I cant answer for my forum colleague but the faults on ours took from 4/10/08 to 29/4/09 to fix most of them , mainly a fridge

One fault is still outstanding.

Discover darlington for any potential shoppers in this area.

[millie2]

OH GOOD SOMEONE ELSE FROM DISCOVER,Ours was damp after they re set the front window. Yes dave its a BAILEY

[Deleted account DD]

Originally Posted by millie2

OH GOOD SOMEONE ELSE FROM DISCOVER,Ours was damp after they re set the front window. Yes dave its a BAILEY

Was that from Darlo too?

Its a disgrace. I had a real go at them localy + head office as well as speaking with bailey and dometic (dometics std of service round here in my experience is the absolute pits)

In fairness to the new service manager in post at Darlo, he did get things sorted. My gut feeling was that dept was not running at peak efficiency previously ( to be polite)

[millie2]

yup was darlo i only live 4 miles away, and mine was there at the same time as yours stood outside all over winter with sticky plastic over the front window. we still waiting for new carpet BUT got £150 in vouchers yesterday inconvenience money, TO SPEND THERE HOW CONVENIENT. KEV.

[Deleted account DD]

Originally Posted by millie2

yup was darlo i only live 4 miles away, and mine was there at the same time as yours stood outside all over winter with sticky plastic over the front window. we still waiting for new carpet BUT got £150 in vouchers yesterday inconvenience money, TO SPEND THERE HOW CONVENIENT. KEV.

I'll get you a coffee next time we're all there

I've got to be honest I would not go back there to buy again unless the savings were massive and there's no way on this planet its going there for service.

When I was in collecting the van there were two other people at the desk, one guy from Durham way (if I remember) who was complaining not so much about his sprite vans faults more about Discovers attitude towards it!!! there was me of course and last but not least an older lady who had travelled to the Darlo branch in the hope getting better service than at Discover Birtley.

Its not good is it.

I have to admit, we absolutely love the van and to be fair the main fault in ours was the fridge which was is Dometics failing along with discover as the agent. Bailey were actually very good chasing it up.

Which one do you have? where is the damp getting in?

If its taking this long and a new van tbh I'd be in touch with trading standards. Is there a chance its never been of merchantable quality ?

I really do hope you get it sorted soon

[millie2]

its a ranger 500/5 of 08 vintage and the front window was catching so they moved it up AWAY FROM THE SEALS then when it rained next it was in storage so we never found the damp till it was too late, ita also had new cupboard doors due to delamination and a warped tiolet door to name just a few faults. But we still love it. KEV.

[Deleted account DD]

Originally Posted by millie2

its a ranger 500/5 of 08 vintage and the front window was catching so they moved it up AWAY FROM THE SEALS then when it rained next it was in storage so we never found the damp till it was too late, ita also had new cupboard doors due to delamination and a warped tiolet door to name just a few faults. But we still love it. KEV.

Hells Bells sounds like a claim would have them by the ging gang goolies

If it helps, i seemed to finally get decent service when I phoned the dealer principle , left it a day or so then Discover head place (who rang straight back!) and bailey. I think Darlo got a good shove and were straight back onto me.

If you want any info drop me a pm

Good luck

[millie2]

they have fixed everything under waranty and all is ok we just feel as if we were let down by everyone. Tried claiming and money back but no chance, no joy from bailey they refused fault said it was all with dic over, disc head office havent even replied to many letters and calls AND TO CAP IT ALL IT WAS A CASH SALE SO NOT HAPPY WITH THEM AT ALL.
KEV.

[Deleted account DD]

Originally Posted by millie2

they have fixed everything under waranty and all is ok we just feel as if we were let down by everyone. Tried claiming and money back but no chance, no joy from bailey they refused fault said it was all with dic over, disc head office havent even replied to many letters and calls AND TO CAP IT ALL IT WAS A CASH SALE SO NOT HAPPY WITH THEM AT ALL.
KEV.

Bloody annoying but at least its back on the road

Where are you going for service

[millie2]

WELL its covered under waranty from them FREE, but would rather not

[Deleted account DD]

Originally Posted by millie2

WELL its covered under waranty from them FREE, but would rather not

Thats not bad if the service is covered for free (if you trust them ) , on ours its not and its around £230 with them. I'm thinking of going up to United British @ Wideopen, they'll do it whilst you wait and just under £200 I'm told.

[ssteve]

just took mini fridge back to argos, 18 months old and electrics burnt out, cost £49.99
got refund (voucher) for £38.88 (usage taken in to account) i'm happy with that cos it was daughters who wants a bigger fridge for her room on base anyway. result!
cheers daved
ssteve

[Deleted account DD]

Excellent result mate

The normal (ish ) people win through