Kicked Off Ebay - Page 2

lacroupade · 22-04-2009, 14:05

If your negs weren't all recent I'm stumped

but you're right - stay calm

lacroupade · 22-04-2009, 14:10

I assume you've seen this - its their seller non-performance policy? It clearly says you should have had warnings....maybe the nature of your three negs was an issue? Weird...

We expect all eBay sellers to provide consistently good service and to keep buyers satisfied.

If buyers are less than satisfied with a seller’s service during a transaction, they are able to express this in several ways:

* leaving negative or neutral feedback
* leaving low Detailed Seller Ratings (DSRs)
* opening a dispute (on eBay or PayPal) in the event that they do not receive their item or the item is significantly different than described.

eBay applies a weighting to each of these elements of buyer dissatisfaction, and measures it as a proportion of all transactions completed by a seller. If a seller has received at least three buyer complaints, and if those complaints should account for more than 5% of a seller’s transactions over a 30-day period, then a seller is considered to be in breach of eBay’s Seller Non-Performance policy.

When a seller breaches this policy, eBay takes the following actions:

* First breach: Seller will receive a warning from eBay.
* Second breach: Seller's account will be restricted from selling; the seller must resolve any open disputes with buyers.
* Third consecutive breach: Full account suspension.

If a seller should severely breach the policy (for example if a seller’s buyer complaints account for more than a certain percentage of their transactions over a 30-day period), the seller's account will be immediately and fully restricted with no prior warning. If the seller breaches the policy for a second consecutive month, their account will be indefinitely suspended.

How to avoid buyer complaints

We recommend a series of simple practices that sellers should adopt to keep their buyers satisfied and avoid generating complaints:

* Accurately describing the condition, size and quality of the item directly in the listing.
* Honouring the original terms by accepting payment for an item at the end of a successful sale.
* Promptly dispatching the item with appropriate packaging once payment has been received.
* Responding promptly and professionally to questions from the buyer.
* Proactively communicating with the buyer throughout the transaction.
* Issuing refunds in a timely manner when accepting returns or when there are problems with delivery.

22-04-2009, 14:22

we have been in contact with ebay and reading between the lines ''a competitor'' is complaining about all our pics with our website address on.

because this adds up to a lot of complaints we have been kicked for 30 days

@Zippy www.ledconversions.co.uk is back up but the front page is slightly corrupted.

lacroupade · 22-04-2009, 14:27

shitehouses.

zippy656 · 22-04-2009, 14:31

thanks darwin, will look when home, as im at work..

WORKING!!!

Deleted account DD · 22-04-2009, 16:03

Ebay seem to be a law to themselves.

I was suspended and warned for using trying to sell a PSP I chip I hadnt bothered using.

They said I was encouraging pirating, I pointed out that I preferred to make back up copies and retain originals in mint condition to enable selling at a later date using only the back up copy for my exclusive personal use and not at the same time as the originals (which stayed in the box). At the time and I believe still this case, this is entirely acceptable and lawful and is why the discs say "dont make illegal copies" the illegal bit being the key.

(I was tempted to ask them if they knew it should actually say unlawful because an illegal is actually a poorly bird but I though it would wind them up too much

)

They then replied that Sony objected to their machines being modified, I pointed out that it wasnt sony's it was mine I'd bought it (not so sure on this point reverse engineering and all of that) but could they please provide evidence beyond doubt as opposed to their opinion that I was encouraging pirating.

No reply other than "youre suspended"

At the end of the day Darwin especially if you ask nicely (doesnt matter how insincerely

) they'll let you back on because theyre making money on you.

extreme-4x4 · 22-04-2009, 21:42

funny up until recently you could by a machete or a dagger.
fake guns, registration plates for cars. tobacco to name just a few

ok they stopped the knives but the rest is still available

paul told me you can still buy stuff to make bombs too, not that id know how to make a bomb or need to just yet

but you cant sell a few leds

zippy656 · 22-04-2009, 21:46

im sure its what was said earlyer..... the other sellers moaning

23-04-2009, 07:23

Quote:

Originally Posted by extreme-4x4

funny up until recently you could by a machete or a dagger.
fake guns, registration plates for cars. tobacco to name just a few

ok they stopped the knives but the rest is still available

paul told me you can still buy stuff to make bombs too, not that id know how to make a bomb or need to just yet

but you cant sell a few leds

dunno about bombs but thermite plasma is great for speed cameras ............... allegedly

lacroupade · 23-04-2009, 10:10

Colin's right, at least one of the ingredients commonly used in bomb-making is also freely available on the Bay as its used in amateur biofuel manufacture.

You can also buy (and the poor old carriers unwittingly ship them) a complete airbag unit....how is that going to behave outside a vehicle in a confined space if, say, static electricity were to set it off?????

I know from experience that eBay takes a VERY UNEDUCATED view of things. I used to collect specialist silver and several times harangued them about obvious fakes, but they refused to listen....but then I wasn't Prada or Nike I suppose....meanwhile people out there get shafted.

All they want is your money people. And their big focus these days is on getting it more easily from fewer people. Soon its just an online department store.

Paul · 23-04-2009, 13:19

Good to know though that sellers can only be on for a short time have only 77.9% feedback change their selling name and still be selling..

http://feedback.ebay.co.uk/ws/eBayIS...:feedback:3:uk
Yet someone like yourself just gets the boot..

23-04-2009, 13:56

Quote:

Originally Posted by Paul

Good to know though that sellers can only be on for a short time have only 77.9% feedback change their selling name and still be selling..

http://feedback.ebay.co.uk/ws/eBayIS...:feedback:3:uk
Yet someone like yourself just gets the boot..

i just need to spend my 30 day ebay holiday updating my website and doing somemore conversions , led terrano parts anyone ?

mav · 23-04-2009, 14:16

Who owns Paypal?.

Well theres a surprise.

23-04-2009, 14:17

Quote:

Originally Posted by mav

Who owns Paypal?.

Well theres a surprise.

isnt the pope something to do with papal ?

/sorry gets coat.

Paul · 23-04-2009, 14:20

Quote:

Originally Posted by mav

Who owns Paypal?.

Well theres a surprise.

Great isn't it.. You pay to sell, then you pay again on top for what ever you make..Then you pay Paypal for them having your money..

23-04-2009, 13:19	#26
Paul Senior Member Join Date: Jul 2007 Location: North West Vehicle: 2002 Terrano 3.0 Di LWB Posts: 1,961	Good to know though that sellers can only be on for a short time have only 77.9% feedback change their selling name and still be selling.. http://feedback.ebay.co.uk/ws/eBayIS...:feedback:3:uk Yet someone like yourself just gets the boot.. __________________ 2002 Terrano 3.0 Di LWB..

22-04-2009, 14:05	#16
lacroupade Senior Member Join Date: Jan 2009 Location: All hail to the Glove of Love... Posts: 9,212	If your negs weren't all recent I'm stumped but you're right - stay calm

22-04-2009, 14:10	#17
lacroupade Senior Member Join Date: Jan 2009 Location: All hail to the Glove of Love... Posts: 9,212	I assume you've seen this - its their seller non-performance policy? It clearly says you should have had warnings....maybe the nature of your three negs was an issue? Weird... We expect all eBay sellers to provide consistently good service and to keep buyers satisfied. If buyers are less than satisfied with a seller’s service during a transaction, they are able to express this in several ways: * leaving negative or neutral feedback * leaving low Detailed Seller Ratings (DSRs) * opening a dispute (on eBay or PayPal) in the event that they do not receive their item or the item is significantly different than described. eBay applies a weighting to each of these elements of buyer dissatisfaction, and measures it as a proportion of all transactions completed by a seller. If a seller has received at least three buyer complaints, and if those complaints should account for more than 5% of a seller’s transactions over a 30-day period, then a seller is considered to be in breach of eBay’s Seller Non-Performance policy. When a seller breaches this policy, eBay takes the following actions: * First breach: Seller will receive a warning from eBay. * Second breach: Seller's account will be restricted from selling; the seller must resolve any open disputes with buyers. * Third consecutive breach: Full account suspension. If a seller should severely breach the policy (for example if a seller’s buyer complaints account for more than a certain percentage of their transactions over a 30-day period), the seller's account will be immediately and fully restricted with no prior warning. If the seller breaches the policy for a second consecutive month, their account will be indefinitely suspended. How to avoid buyer complaints We recommend a series of simple practices that sellers should adopt to keep their buyers satisfied and avoid generating complaints: * Accurately describing the condition, size and quality of the item directly in the listing. * Honouring the original terms by accepting payment for an item at the end of a successful sale. * Promptly dispatching the item with appropriate packaging once payment has been received. * Responding promptly and professionally to questions from the buyer. * Proactively communicating with the buyer throughout the transaction. * Issuing refunds in a timely manner when accepting returns or when there are problems with delivery.

22-04-2009, 14:22	#18
Darwin Guest Posts: n/a	we have been in contact with ebay and reading between the lines ''a competitor'' is complaining about all our pics with our website address on. because this adds up to a lot of complaints we have been kicked for 30 days @Zippy www.ledconversions.co.uk is back up but the front page is slightly corrupted.

22-04-2009, 14:27	#19
lacroupade Senior Member Join Date: Jan 2009 Location: All hail to the Glove of Love... Posts: 9,212	shitehouses.

22-04-2009, 14:31	#20
zippy656 Senior Member Join Date: Aug 2008 Location: Devizes Wiltshire Vehicle: Nissan Note Ntec 1.5 Posts: 14,137	thanks darwin, will look when home, as im at work.. WORKING!!!

22-04-2009, 16:03	#21
Deleted account DD Senior Member Join Date: Sep 2008 Posts: 4,705	Ebay seem to be a law to themselves. I was suspended and warned for using trying to sell a PSP I chip I hadnt bothered using. They said I was encouraging pirating, I pointed out that I preferred to make back up copies and retain originals in mint condition to enable selling at a later date using only the back up copy for my exclusive personal use and not at the same time as the originals (which stayed in the box). At the time and I believe still this case, this is entirely acceptable and lawful and is why the discs say "dont make illegal copies" the illegal bit being the key. (I was tempted to ask them if they knew it should actually say unlawful because an illegal is actually a poorly bird but I though it would wind them up too much ) They then replied that Sony objected to their machines being modified, I pointed out that it wasnt sony's it was mine I'd bought it (not so sure on this point reverse engineering and all of that) but could they please provide evidence beyond doubt as opposed to their opinion that I was encouraging pirating. No reply other than "youre suspended" At the end of the day Darwin especially if you ask nicely (doesnt matter how insincerely ) they'll let you back on because theyre making money on you.

22-04-2009, 21:42	#22
extreme-4x4 Senior Member Join Date: Sep 2008 Location: WALES Posts: 6,295	funny up until recently you could by a machete or a dagger. fake guns, registration plates for cars. tobacco to name just a few ok they stopped the knives but the rest is still available paul told me you can still buy stuff to make bombs too, not that id know how to make a bomb or need to just yet but you cant sell a few leds

22-04-2009, 21:46	#23
zippy656 Senior Member Join Date: Aug 2008 Location: Devizes Wiltshire Vehicle: Nissan Note Ntec 1.5 Posts: 14,137	im sure its what was said earlyer..... the other sellers moaning

23-04-2009, 10:10	#25
lacroupade Senior Member Join Date: Jan 2009 Location: All hail to the Glove of Love... Posts: 9,212	Colin's right, at least one of the ingredients commonly used in bomb-making is also freely available on the Bay as its used in amateur biofuel manufacture. You can also buy (and the poor old carriers unwittingly ship them) a complete airbag unit....how is that going to behave outside a vehicle in a confined space if, say, static electricity were to set it off????? I know from experience that eBay takes a VERY UNEDUCATED view of things. I used to collect specialist silver and several times harangued them about obvious fakes, but they refused to listen....but then I wasn't Prada or Nike I suppose....meanwhile people out there get shafted. All they want is your money people. And their big focus these days is on getting it more easily from fewer people. Soon its just an online department store.

23-04-2009, 14:16	#28
mav Senior Member Join Date: Sep 2004 Location: South Posts: 1,748	Who owns Paypal?. Well theres a surprise.