Ebay Rant. - Page 2

lacroupade · 03-03-2009, 16:51

Pete still not clear how that postage thing works? PoP only means it left, not that it arrived, so I think all it covers you for is when you need to make a claim for something that didn't arrive (and of course its the seller/sender that has to claim, not the buyer), so providing your PoP had the right amount of cover, you can claim and reimburse the buyer when you get the proceeds, buts that all you can do...if you weren't insured enough and didn't pay for PoD then the buyer has you by the g**lies...

makeitfit · 03-03-2009, 17:02

Yes I see your point but I do use diferent service levels for diff. value items. The signed for del for stuff at say £2.99 would be in the basic £35 cover I think.
Then if I'm sending a slap top then it's the signed for with higher value cover.
Anyway if you have a looksee on the paypal post pages all the options are there and so far "touch wood" I've been ok.

Perhaps I shouldn't have said that

extreme-4x4 · 03-03-2009, 20:44

i have this very problem ... right now

i pointed out to paypal the item was paid for..... so from that point it became the property of the buyer.

the item was posted via first class packet as instructions in the auction using the buyers 5.00 ..... so it was the buyers post not mine

i took every care to post the buyers property using there chosen postal service.at cost . i took no commission in loo if compensation in case item is lost by royal mail

my money is still suspended but under review.... i do normally win with them had a 5 out of 6 sucsess rate with them

my tip is once the paypal dispute is open write loads of legal crap , along the lines of above and be polite but firm....... send several messages in a row 3-4 hours apart so it looks like they are not responding
most important make sure you are the one who escalates it for paypal to review and decide an out come.

also ......first class receipt is proof of posting just tell the cashier you want proof of post and its on your receipt .....and 30.00 comp

lacroupade · 03-03-2009, 23:19

But if I was your buyer Colin I'd have you over a barrel mate (I'm bored with sheep)! If you sold stuff for collection I'd agree its the buyers property from the time they paid, but if you're selling on the basis of mail order like most eBay stuff (which is what it is), whatever method of posting you use or advertise makes no difference.... until it arrives at the buyers address its your responsibility.

What would you do if you ordered an expensive set of glowplugs from Milners and they didn't arrive? You'd go after them and quite rightly, and you'd be in the right - if they'd sent them ordinary first class post, even with a PoP, thats their problem, all the PoP does is let them make a claim, but they still owe you a set of glowplugs. But if you'd signed for them they are in the clear. Exactly the same applies to you as a seller, I'd say you've been lucky to get away with it

extreme-4x4 · 03-03-2009, 23:55

yes that true in a sence... if i was the buyer from a company like milners....

however im not a business i simply posted there property that they had already paid for using there agreed post service..... i simply posted it for them

they was offered proof of posting but declined and opened a dispute, i beleive they had the goods otherwise why dont they want there receipt for post to make a claim.....

im trying to get my money from paypal then claim off royal mail too...... double bubble....... i hate to loose

03-03-2009, 17:02	#17
makeitfit Senior Member Join Date: Apr 2008 Location: on the beach WEST WALES Vehicle: Maverick TDi BLACK mmm Posts: 15,136	Yes I see your point but I do use diferent service levels for diff. value items. The signed for del for stuff at say £2.99 would be in the basic £35 cover I think. Then if I'm sending a slap top then it's the signed for with higher value cover. Anyway if you have a looksee on the paypal post pages all the options are there and so far "touch wood" I've been ok.Perhaps I shouldn't have said that

03-03-2009, 16:51	#16
lacroupade Senior Member Join Date: Jan 2009 Location: All hail to the Glove of Love... Posts: 9,212	Pete still not clear how that postage thing works? PoP only means it left, not that it arrived, so I think all it covers you for is when you need to make a claim for something that didn't arrive (and of course its the seller/sender that has to claim, not the buyer), so providing your PoP had the right amount of cover, you can claim and reimburse the buyer when you get the proceeds, buts that all you can do...if you weren't insured enough and didn't pay for PoD then the buyer has you by the g**lies...

03-03-2009, 20:44	#18
extreme-4x4 Senior Member Join Date: Sep 2008 Location: WALES Posts: 6,295	i have this very problem ... right now i pointed out to paypal the item was paid for..... so from that point it became the property of the buyer. the item was posted via first class packet as instructions in the auction using the buyers 5.00 ..... so it was the buyers post not mine i took every care to post the buyers property using there chosen postal service.at cost . i took no commission in loo if compensation in case item is lost by royal mail my money is still suspended but under review.... i do normally win with them had a 5 out of 6 sucsess rate with them my tip is once the paypal dispute is open write loads of legal crap , along the lines of above and be polite but firm....... send several messages in a row 3-4 hours apart so it looks like they are not responding most important make sure you are the one who escalates it for paypal to review and decide an out come. also ......first class receipt is proof of posting just tell the cashier you want proof of post and its on your receipt .....and 30.00 comp

03-03-2009, 23:19	#19
lacroupade Senior Member Join Date: Jan 2009 Location: All hail to the Glove of Love... Posts: 9,212	But if I was your buyer Colin I'd have you over a barrel mate (I'm bored with sheep)! If you sold stuff for collection I'd agree its the buyers property from the time they paid, but if you're selling on the basis of mail order like most eBay stuff (which is what it is), whatever method of posting you use or advertise makes no difference.... until it arrives at the buyers address its your responsibility. What would you do if you ordered an expensive set of glowplugs from Milners and they didn't arrive? You'd go after them and quite rightly, and you'd be in the right - if they'd sent them ordinary first class post, even with a PoP, thats their problem, all the PoP does is let them make a claim, but they still owe you a set of glowplugs. But if you'd signed for them they are in the clear. Exactly the same applies to you as a seller, I'd say you've been lucky to get away with it

03-03-2009, 23:55	#20
extreme-4x4 Senior Member Join Date: Sep 2008 Location: WALES Posts: 6,295	yes that true in a sence... if i was the buyer from a company like milners.... however im not a business i simply posted there property that they had already paid for using there agreed post service..... i simply posted it for them they was offered proof of posting but declined and opened a dispute, i beleive they had the goods otherwise why dont they want there receipt for post to make a claim..... im trying to get my money from paypal then claim off royal mail too...... double bubble....... i hate to loose