Help please

Annette · 28-11-2016, 19:06

Hi and hello everybody.i bought a nissan terrano 2 last week as I thought it would be good for getting my 3 year old to school through the winter and for camping next year. Anyway picking my son up from school this afternoon smoke started coming out of all the air vents I'm at my wits end. Rung the garage where I got it from and they don't want to no.can anybody help or give me a idea of what could be the problem? Thanks in advance annette.

kitchenman · 28-11-2016, 19:12

If you bought it from a garage they are responsible, contact trading standards

Annette · 28-11-2016, 19:15

Thanks for quick reply I've spoke to citizens advice bureau and got to ring them back in the morning. I'm gutted as I love the car

don simon · 28-11-2016, 19:16

Quote:

Originally Posted by Annette

Hi and hello everybody.i bought a nissan terrano 2 last week as I thought it would be good for getting my 3 year old to school through the winter and for camping next year. Anyway picking my son up from school this afternoon smoke started coming out of all the air vents I'm at my wits end. Rung the garage where I got it from and they don't want to no.can anybody help or give me a idea of what could be the problem? Thanks in advance annette.

A quick Google suggests that you have up to 30 days to reject the car and get a full refund, but you shouldn't use it.
http://www.which.co.uk/consumer-righ...-are-my-rights
Someone is likely to come along with a simple solution shortly.

jims-terrano · 28-11-2016, 19:29

As said above but don't lose faith in the Terrano as theyre great. I wondered if it was the resistor pack for the blower speed setting.

Monaro Pete · 28-11-2016, 19:29

Hi Annette.
Does the blower/fan still work ok?
Does it make any strange noises when used?
Does it only produce the smoke when the blower/fan is used?
What does the smoke smell like?
Without being too precise. Where about in S/Yorks are you?

Annette · 28-11-2016, 19:40

I no it sounds daft but couldn't really smell the smoke just see it coming out the vents.the blowers still work I think.dearnt turn it back on.I'm in Doncaster. Rushed home from school and it drove ok .thanks

Monaro Pete · 28-11-2016, 19:48

Hey guys. Do think this could be a symptom of a failed heater matrix?
Would it produce steam through the vents? I've had a matrix or two go on me, but never steam coming through the vents

Annette · 28-11-2016, 20:10

It really did look like smoke to me

makeitfit · 28-11-2016, 20:14

It could have been valeted and water sitting around the place. Cold weather, heater on, bit of steam.
Any smoke from a car will defo stink, it's all plastic or fuel

Blocky10 · 28-11-2016, 20:16

Hello and welcome Annette. First on the list would be take it back to the garage if it's only been a week. Wether they're interested in helping or not.

jims-terrano · 28-11-2016, 20:31

I agree if it's smoke it'll stink like chuff.

Possible heater matrix which would be an expensive job to pay for.

Long n short of it, get to the garage and give em stick but as you say CAB are phoning you tomorrow they'll give you the best advice for sure. If you have the choice and rest of the car is sound I'd let the garage repair it.

Annette · 28-11-2016, 20:36

They said it was part ex car not there problem they don't know anything about cars they sell them there not mechanics

Annette · 28-11-2016, 20:37

If it is heater matrix how much would it cost to do please?

Blocky10 · 28-11-2016, 20:49

Quote:

Originally Posted by Annette

They said it was part ex car not there problem they don't know anything about cars they sell them there not mechanics

Even so, it's not fit for purpose.
Can you give us details of your truck. Age, model,ect

28-11-2016, 19:06	#1
Annette Senior Member Join Date: Nov 2016 Location: South Yorkshire Vehicle: Nissan terrano 2 Posts: 115	Help please Hi and hello everybody.i bought a nissan terrano 2 last week as I thought it would be good for getting my 3 year old to school through the winter and for camping next year. Anyway picking my son up from school this afternoon smoke started coming out of all the air vents I'm at my wits end. Rung the garage where I got it from and they don't want to no.can anybody help or give me a idea of what could be the problem? Thanks in advance annette.

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28-11-2016, 19:12	#2
kitchenman Senior Member Join Date: Jan 2011 Location: Essex Wescliff Vehicle: maverick 1994 2.7 TD Posts: 1,278	If you bought it from a garage they are responsible, contact trading standards

28-11-2016, 19:15	#3
Annette Senior Member Join Date: Nov 2016 Location: South Yorkshire Vehicle: Nissan terrano 2 Posts: 115	Thanks for quick reply I've spoke to citizens advice bureau and got to ring them back in the morning. I'm gutted as I love the car

28-11-2016, 19:29	#5
jims-terrano Senior Member Join Date: Sep 2004 Location: UK Posts: 12,965	As said above but don't lose faith in the Terrano as theyre great. I wondered if it was the resistor pack for the blower speed setting.

28-11-2016, 19:29	#6
Monaro Pete Senior Member Join Date: Apr 2016 Location: Nr J28 M1 Vehicle: 03 Terrano 2.7 TDi Posts: 995	Hi Annette. Does the blower/fan still work ok? Does it make any strange noises when used? Does it only produce the smoke when the blower/fan is used? What does the smoke smell like? Without being too precise. Where about in S/Yorks are you?

28-11-2016, 19:40	#7
Annette Senior Member Join Date: Nov 2016 Location: South Yorkshire Vehicle: Nissan terrano 2 Posts: 115	I no it sounds daft but couldn't really smell the smoke just see it coming out the vents.the blowers still work I think.dearnt turn it back on.I'm in Doncaster. Rushed home from school and it drove ok .thanks

28-11-2016, 19:48	#8
Monaro Pete Senior Member Join Date: Apr 2016 Location: Nr J28 M1 Vehicle: 03 Terrano 2.7 TDi Posts: 995	Hey guys. Do think this could be a symptom of a failed heater matrix? Would it produce steam through the vents? I've had a matrix or two go on me, but never steam coming through the vents

28-11-2016, 20:10	#9
Annette Senior Member Join Date: Nov 2016 Location: South Yorkshire Vehicle: Nissan terrano 2 Posts: 115	It really did look like smoke to me

28-11-2016, 20:14	#10
makeitfit Senior Member Join Date: Apr 2008 Location: on the beach WEST WALES Vehicle: Maverick TDi BLACK mmm Posts: 15,136	It could have been valeted and water sitting around the place. Cold weather, heater on, bit of steam. Any smoke from a car will defo stink, it's all plastic or fuel

28-11-2016, 20:16	#11
Blocky10 Senior Member Join Date: Mar 2014 Location: Welcome to Norwich, a fine city Vehicle: 2004 Terrano 3.0 SVE Auto Posts: 3,601	Hello and welcome Annette. First on the list would be take it back to the garage if it's only been a week. Wether they're interested in helping or not.

28-11-2016, 20:31	#12
jims-terrano Senior Member Join Date: Sep 2004 Location: UK Posts: 12,965	I agree if it's smoke it'll stink like chuff. Possible heater matrix which would be an expensive job to pay for. Long n short of it, get to the garage and give em stick but as you say CAB are phoning you tomorrow they'll give you the best advice for sure. If you have the choice and rest of the car is sound I'd let the garage repair it.

28-11-2016, 20:36	#13
Annette Senior Member Join Date: Nov 2016 Location: South Yorkshire Vehicle: Nissan terrano 2 Posts: 115	They said it was part ex car not there problem they don't know anything about cars they sell them there not mechanics

28-11-2016, 20:37	#14
Annette Senior Member Join Date: Nov 2016 Location: South Yorkshire Vehicle: Nissan terrano 2 Posts: 115	If it is heater matrix how much would it cost to do please?