This could be useful to know

[Terranosaurus]

Phone died today - well actually it seems fine but will not find a signal - anyway thoight I'd dig this thread out again for those that missed it first time - off back to ASDA tomorrow see if I can't get a new phone or a repair at least out of them.

[Thomas-the-Terrano2]

get a lot of requests for this at work, as article says eu 2yr is sub set of england
wales sales of goods act valid for upto 6 years.

SOGA as we call it does state that the burden of proof of the inheritancy of the
problem lies with the customer on item over 6 months old so be ready to get an
independent engineers report though the cost of this should be reimbursted by
the customer services. the item once fault confirmed may be repaired, replaced
or a partial refund/credit note/voucher based on usage. we call this depreciated
credit and the value drops off compared to purchase price based on time owned
and used. again mentioned in the tesco voucher in article.

the report may need to be from an independent (vat registered) engineer so no
getting mate to srawl on a scrap of paper and show what fault is and how occured,
the cost to repair and a breakdown of parts required.

this tends to apply to larger items such as tv or cooker. with a phone or kettle the
store should be able to confirm its dead and hasnt suffered accidental damage.