No Broadband

jims-terrano · 09-02-2017, 20:03

Oh no Had no broadband all day and Virgin on the ridiculous say it won't be on until tomorrow at 10:00.

macabethiel · 09-02-2017, 20:15

Someone cut through the fibre optic cable or water ingress ?

rustic · 09-02-2017, 20:54

I guess you are entitled to a pro rata reduction of your fees for all part or full days lost, plus an inconvienience fee.

You shouldn't need to fight much for the pro rata reduction, just log times when the Broadband service was unavailable.

Tell them you have had to use your mobile for internet at a considerable cost in order to deal with important internet issues.

Banshee · 10-02-2017, 10:23

Snap!!!! That's why I wasn't online last night.

We've been having outages like there's no tomorrow, it's really not fair now, we've been having issues for months. I've decided we're cancelling the weekend

jims-terrano · 10-02-2017, 13:59

I tethered my iPad last night but have had a text from my wife saying it's back on again. Normally VM are pretty stable for us.

kitchenman · 10-02-2017, 19:40

I lost mine from Friday noon until I found the problem, power supply down, enough to run the indicator light, not enough for the router, didn't figure it out until sunday night, Three gave me a free Gig as a good will gesture as I am a good customer they say, still used 1.5 gig until I figured it out. VM arrived dead on time 11.45, they said between 8 and 12, so he just made it. nagged me a bit for using another 12V supply

09-02-2017, 20:03	#1
jims-terrano Senior Member Join Date: Sep 2004 Location: UK Posts: 12,965	No Broadband Oh no Had no broadband all day and Virgin on the ridiculous say it won't be on until tomorrow at 10:00.

09-02-2017, 20:15	#2
macabethiel Senior Member Join Date: Aug 2008 Location: Derby Vehicle: Freelander & Jeep GC 3.0 Posts: 4,416	I had that a few years back with VM - it was flooding of the wiring Someone cut through the fibre optic cable or water ingress ?

09-02-2017, 20:54	#3
rustic Senior Member Join Date: Feb 2007 Location: Staffordshire Vehicle: Maverick Mk I 2.7 TD LWB Posts: 7,825	I guess you are entitled to a pro rata reduction of your fees for all part or full days lost, plus an inconvienience fee. You shouldn't need to fight much for the pro rata reduction, just log times when the Broadband service was unavailable. Tell them you have had to use your mobile for internet at a considerable cost in order to deal with important internet issues. __________________ Ford Maverick GLX 1995 2.7TD LWB in illusion silver, 98k miles. Owned since new, for 22 years. Best car I have ever owned. Just wish I could drive it more.

10-02-2017, 10:23	#4
Banshee Moderator Join Date: Jul 2012 Location: West Midlands Vehicle: 04 2.7 SWB Terrano II Van Posts: 13,526	Snap!!!! That's why I wasn't online last night. We've been having outages like there's no tomorrow, it's really not fair now, we've been having issues for months. I've decided we're cancelling the weekend __________________ Moderator 04' Terrano II SE 2.7 TDi SWB Commercial in Silver - Project Thread Toyo Open Country M/T 33's on 10J Steels, Super Strong Steering Job Navara D22 Snorkel, Front LOKKA, Maunal Hubs, EGR Blank TunitII ECU Chip, 3" Body Lift, 2" Suss Lift, Heat Exchanger Black Interior, 3.0 Borg&Beck Clutch, Eckes Heated Fuel Filter 99' Y61 Patrol GR SE 2.8 TD6 LWB in Blue/Silver - Project Thread Engine Transplant - In Progress!!!

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10-02-2017, 13:59	#5
jims-terrano Senior Member Join Date: Sep 2004 Location: UK Posts: 12,965	I tethered my iPad last night but have had a text from my wife saying it's back on again. Normally VM are pretty stable for us.

10-02-2017, 19:40	#6
kitchenman Senior Member Join Date: Jan 2011 Location: Essex Wescliff Vehicle: maverick 1994 2.7 TD Posts: 1,278	I lost mine from Friday noon until I found the problem, power supply down, enough to run the indicator light, not enough for the router, didn't figure it out until sunday night, Three gave me a free Gig as a good will gesture as I am a good customer they say, still used 1.5 gig until I figured it out. VM arrived dead on time 11.45, they said between 8 and 12, so he just made it. nagged me a bit for using another 12V supply