Stitched Up by a Double Glazing Company

jims-terrano · 31-10-2019, 14:34

Looks like I’ve been stitched up by a double glazing company.

1st October we placed an order with a local company for a new composite front door with side windows. Was told verbally by the salesman that our matched lock barrel would still fit and that it will take 4 weeks to arrive for fitting.

Last week I phoned the salesman and said I know we are still within your delivery time but our lock is getting stiffer due to temperature changes. He said he would get somone to call me back. Saturday morning I phoned again and spoke to somone in the showroom who took my details and again said someone would phone me this week as our new door is actually due for delivery this week.

This morning I’ve phoned again and was put through to the director who annoyingly has a habbit of talking over me. Anyway he says actually the lead time is 6 weeks and our door is not due for delivery until 21st November. So he also says that my matched lock barrel will not fit. So at the moment I’m thinking this is totally not what I’m wanting so mentioned about cancellation which he got aggressive and told me it is after the 14 day cooling off so I cannot cancel. He said that I wouldn’t find anything in the contract about 4 week lead time, I asked if it mentioned 6 weeks which he said no. He told me that I was being aggressive on the phone so I replied that I’m being forceful and although raised my voice I had not shouted unlike him who swore by using the word bloody, he replied bloody is in the bible and he goes to church on a sunday. He has also stated when the door arrives they will bill me for the remaining £1500 and if we don’t pay it he will take us to court.

So now I’m upset because we are getting a door which won’t be as we were lead to expect by the salesman and we had specifically asked for. We have to pay an extra £1500 and won’t even get it fitted for the same price that was quoted for a fitted door.
At the moment I really don’t know where to turn at all so any advice would be appreciated.

31-10-2019, 14:34	#1
jims-terrano Senior Member Join Date: Sep 2004 Location: UK Posts: 12,965	Stitched Up by a Double Glazing Company Looks like I’ve been stitched up by a double glazing company. 1st October we placed an order with a local company for a new composite front door with side windows. Was told verbally by the salesman that our matched lock barrel would still fit and that it will take 4 weeks to arrive for fitting. Last week I phoned the salesman and said I know we are still within your delivery time but our lock is getting stiffer due to temperature changes. He said he would get somone to call me back. Saturday morning I phoned again and spoke to somone in the showroom who took my details and again said someone would phone me this week as our new door is actually due for delivery this week. This morning I’ve phoned again and was put through to the director who annoyingly has a habbit of talking over me. Anyway he says actually the lead time is 6 weeks and our door is not due for delivery until 21st November. So he also says that my matched lock barrel will not fit. So at the moment I’m thinking this is totally not what I’m wanting so mentioned about cancellation which he got aggressive and told me it is after the 14 day cooling off so I cannot cancel. He said that I wouldn’t find anything in the contract about 4 week lead time, I asked if it mentioned 6 weeks which he said no. He told me that I was being aggressive on the phone so I replied that I’m being forceful and although raised my voice I had not shouted unlike him who swore by using the word bloody, he replied bloody is in the bible and he goes to church on a sunday. He has also stated when the door arrives they will bill me for the remaining £1500 and if we don’t pay it he will take us to court. So now I’m upset because we are getting a door which won’t be as we were lead to expect by the salesman and we had specifically asked for. We have to pay an extra £1500 and won’t even get it fitted for the same price that was quoted for a fitted door. At the moment I really don’t know where to turn at all so any advice would be appreciated.