Word of warning regarding Millner Off Road

Flying Torquewrench · 15-09-2016, 19:04

Last week I ordered some parts from Millner Off Road and I was sent an email with a tracking number on Tuesday. When tracking the parts it came up as being 'delivered' about two hours earlier. Even though I had been home the whole day I was sure that nobody had been at the house. After having a look at all the usual places no parts were found.

A phonecall to Millner was placed and I was phoned back a little while later as they had to check with the courier. The courier indicated that they had left the parts at a safe place as indicated on the order. Taking into account that one of these parts was part of the exhaust, it is rather difficult to miss.

The courier had sent a photo of the safe place to Millner and this was forwarded to me. When viewing the photo it became immediatly clear where my parts were. They were at my old address and about a 2.5 hour drive away.

Thinking that I had made a mistake when ordering the parts I checked the order and it did have the correct address on it.

It appears that Millner made a mistake and sent the parts to my old address. Once this was confirmed they immediatly sent a new set of parts to the correct address, which arrived the next day and were fitted within 30 minutes.

Just as a warning to everybody. If Millner Off Road have an old address on file that you no longer use it might be worthwhile having this removed from your account to avoid similar mistakes.

15-09-2016, 19:04	#1
Flying Torquewrench Senior Member Join Date: May 2011 Location: Worcestershire Vehicle: Nissan Patrol Y61 2.8TD Posts: 1,152	Word of warning regarding Millner Off Road Last week I ordered some parts from Millner Off Road and I was sent an email with a tracking number on Tuesday. When tracking the parts it came up as being 'delivered' about two hours earlier. Even though I had been home the whole day I was sure that nobody had been at the house. After having a look at all the usual places no parts were found. A phonecall to Millner was placed and I was phoned back a little while later as they had to check with the courier. The courier indicated that they had left the parts at a safe place as indicated on the order. Taking into account that one of these parts was part of the exhaust, it is rather difficult to miss. The courier had sent a photo of the safe place to Millner and this was forwarded to me. When viewing the photo it became immediatly clear where my parts were. They were at my old address and about a 2.5 hour drive away. Thinking that I had made a mistake when ordering the parts I checked the order and it did have the correct address on it. It appears that Millner made a mistake and sent the parts to my old address. Once this was confirmed they immediatly sent a new set of parts to the correct address, which arrived the next day and were fitted within 30 minutes. Just as a warning to everybody. If Millner Off Road have an old address on file that you no longer use it might be worthwhile having this removed from your account to avoid similar mistakes.