Parcel2Go - a shower of shite.

lacroupade · 11-10-2011, 18:27

Having once recommended P2Gs services, after yet another catastrophic experience with them I wish to soundly retract any recommendation and advise you to go elsewhere if you want to ship a parcel with any hope of it actually arriving.

I suspect the fault is again largely with TNT (as it has been before) but its not helped by P2Gs total inability to monitor whats going on (or not as the case may be)...

Have a read of my latest complaint email...tossers.

To: quality@parcel2go.co.uk (theres a contradiction for a start!)

Sir

On Monday 3rd Oct a parcel was collected from us in Llandovery SA20 for next day delivery to the NEC Birmingham.

It never arrived.

After chasing on Weds 5th we were advised that it had arrived somewhere in Liverpool (?) and would be returned to your offices at Bolton, for onward delivery to the NEC on Thursday morning.

Despite a couple of calls from you rescheduling delivery from pre-10am to pre-12am, it never arrived.

On Thursday at 2.30pm we received another call to say it had not been delivered after all and was still in Bolton. An hour or so later we received another call from the same operator, saying that the parcel had in fact been delivered to the NEC but rejected and that "...the event it was destined for was over...". This was blatant rubbish since the event only started on Friday and there is no way the parcel flew from Bolton to Birmingham in such a short space of time. The recipient also confirmed that no delivery was ever attempted.

Later on Thursday the same operator rang yet again to say it would NOT be delivered to the NEC on Thursday because its was apparently "still in a container en route to Bolton" (compare and contrast with the story in the above para!). We therefore agreed that the parcel would be returned to the sending address at Llandovery.

Then on Saturday we had a call from the local TNT driver saying he had been instructed to collect a (non-existent, obviously) parcel from Llandovery SA20 for delivery to the NEC (he also left a card at the address to confirm same).

NO parcel arrived anywhere.

After chasing at 11am this morning (Monday) we were told the parcel was definitely at Bolton and would be shipped back to us at the Llandovery address on Tuesday morning.

However, our happiness was short-lived...this afternoon we received a call from a company called Comverse (in The Strand in London apparently) saying that the computer network equipment they had been expected had arrived at 11.30am today, but when unpacked, turned out to be a ladies handbag and costume jewellery - yes you've guessed it, it was OUR parcel.

I am waiting for them to confirm the exact address so that I can talk to your call centre in the morning and have the parcel collected for return here, but at this point in time, I have lost faith, both in TNTs ability to do something as simple as deliver a labelled parcel to the correct address, and in your ability to know what is going on.

Your comments would be most welcome.

11-10-2011, 18:27	#1
lacroupade Senior Member Join Date: Jan 2009 Location: All hail to the Glove of Love... Posts: 9,212	Parcel2Go - a shower of shite. Having once recommended P2Gs services, after yet another catastrophic experience with them I wish to soundly retract any recommendation and advise you to go elsewhere if you want to ship a parcel with any hope of it actually arriving. I suspect the fault is again largely with TNT (as it has been before) but its not helped by P2Gs total inability to monitor whats going on (or not as the case may be)... Have a read of my latest complaint email...tossers. To: quality@parcel2go.co.uk (theres a contradiction for a start!) Sir On Monday 3rd Oct a parcel was collected from us in Llandovery SA20 for next day delivery to the NEC Birmingham. It never arrived. After chasing on Weds 5th we were advised that it had arrived somewhere in Liverpool (?) and would be returned to your offices at Bolton, for onward delivery to the NEC on Thursday morning. Despite a couple of calls from you rescheduling delivery from pre-10am to pre-12am, it never arrived. On Thursday at 2.30pm we received another call to say it had not been delivered after all and was still in Bolton. An hour or so later we received another call from the same operator, saying that the parcel had in fact been delivered to the NEC but rejected and that "...the event it was destined for was over...". This was blatant rubbish since the event only started on Friday and there is no way the parcel flew from Bolton to Birmingham in such a short space of time. The recipient also confirmed that no delivery was ever attempted. Later on Thursday the same operator rang yet again to say it would NOT be delivered to the NEC on Thursday because its was apparently "still in a container en route to Bolton" (compare and contrast with the story in the above para!). We therefore agreed that the parcel would be returned to the sending address at Llandovery. Then on Saturday we had a call from the local TNT driver saying he had been instructed to collect a (non-existent, obviously) parcel from Llandovery SA20 for delivery to the NEC (he also left a card at the address to confirm same). NO parcel arrived anywhere. After chasing at 11am this morning (Monday) we were told the parcel was definitely at Bolton and would be shipped back to us at the Llandovery address on Tuesday morning. However, our happiness was short-lived...this afternoon we received a call from a company called Comverse (in The Strand in London apparently) saying that the computer network equipment they had been expected had arrived at 11.30am today, but when unpacked, turned out to be a ladies handbag and costume jewellery - yes you've guessed it, it was OUR parcel. I am waiting for them to confirm the exact address so that I can talk to your call centre in the morning and have the parcel collected for return here, but at this point in time, I have lost faith, both in TNTs ability to do something as simple as deliver a labelled parcel to the correct address, and in your ability to know what is going on. Your comments would be most welcome.