cancel credit cards before you die

[briggie]

This was reported in the Newcastle Evening Chronicle recently.
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> Be sure to cancel your credit cards before you die!!!
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> This is so priceless and so easy to see happening - customer service,
> being what it is today!
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> A lady died this past September, and MBNA bank billed her for October and
> November for their annual service
> charges on her credit card, and then added late fees and interest on the
> monthly charge.
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> The balance that had been £0.00, now is somewhere around £60.00.
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> A family member placed a call to the MBNA Bank:
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> Family Member:
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> 'I am calling to tell you that she died in September.'
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> MBNA:
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> 'The account was never closed and the late fees and charges still apply.'
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> Family Member:
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> 'Maybe, you should turn it over to collections.'
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> MBNA:
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> 'Since it is two months past due, it already has been.'
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> Family Member:
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> So, what will they do when they find out she is dead?'
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> MBNA:
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> 'Either report her account to the frauds division or report her to the
> credit bureau, maybe both!'
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> Family Member:
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> 'Do you think God will be mad at her?'
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> MBNA:
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> 'Excuse me?'
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> Family Member:
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> 'Did you just get what I was telling you .... The part about her being
> dead?'
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> MBNA:
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> 'Sir, you'll have to speak to my supervisor.'
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> Supervisor gets on the phone:
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> Family Member:
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> 'I'm calling to tell you, she died in September.'
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> MBNA:
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> 'The account was never closed and the late fees and charges still apply.'
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> Family Member:
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> 'You mean you want to collect from her estate?'
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> MBNA:
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> (Stammer) 'Are you her lawyer?'
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> Family Member:
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> 'No, I'm her grandson'
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> (Lawyer info given)
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> MBNA:
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> 'Could you fax us a certificate of death?'
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> Family Member:
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> 'Sure.'
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> (fax number is given)
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> After MBNA gets the fax:
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> MBNA:
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> 'Our system just isn't set up for death. I don't know what more I can do
> to help.'
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> Family Member:
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> 'Well, if you figure it out, great! If not, you could just keep billing
> her. I don't think she will care.'
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> MBNA:
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> 'Well, the late fees and charges do still apply.'
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> Family Member:
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> 'Would you like her new billing address?'
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> MBNA:
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> 'That might help.'
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> Family Member:
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> ' Heaton Cemetery , Heaton Road , Newcastle upon Tyne Plot 1049.'
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> MBNA:
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> 'Sir, that's a cemetery!'
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> Family Member:
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> 'Well, what the f*** do you do with dead people on your planet?'
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> MBNA were not available for comment when a reporter from the Newcastle
> Evening Chronicle rang.