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16-11-2008, 22:20 | #1 |
Senior Member
Join Date: Apr 2008
Location: Midlands
Posts: 133
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Nissan Customer Services & Starter Motor
OK, just wanted to let you all know about a recent issue I had with my truck
The Starter motor packed up, was very suprised as it was only replaced about a year ago, so, I checked my invoices and there it was, replaced under the dealer warranty exactly one year and one week ago Thought I'd chat to the dealer and see if they would replace it again as the part must be warranted and guess what they said, yep, you got it, only a 12 month warranty on parts!!! Well, I thought, I aint having that, so I rang Nissan Customer Services who said I must get the truck into one of their dealers to make sure it was the starter motor, this I did, back to my dealer as it needed a service too, 2 birds and all that Went to collect the truck, £147 for the service and £353 for the starter When I got home I wrote to Nissan Customer Services with a copy of the invoice and explained that, in my opinion, the starter they sold me last year was not "fit for purpose" and I expect to receive a ful refund for the starter and the fitting charge Got the cheque this week, full costs reimbursed, so I say Thank You and Well Done Nissan Customer Services Thanks again Sniffer |
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