what is wrong with my laptop

iandouglas · 08-12-2009, 21:41

hi.
trouble wit lappy.
if i try to google something it redirects me to another site usualy advertising something.
if i click on nissan site from favourites for example it eventualy loads but its very slow .
i set my anti viarous soft ware to do a clean up .it found trojons and add ware.
ive deleated them ,but i am still having problems.
any advise please.
rgds.iandouglas

(RIP) PLANK · 08-12-2009, 22:06

have you tried windows defender? free from microsoft it is pretty good at detecting this sort of stuff!

lacroupade · 08-12-2009, 22:12

Quote:

Originally Posted by iandouglas

hi.
trouble wit lappy.
if i try to google something it redirects me to another site usualy advertising something.
if i click on nissan site from favourites for example it eventualy loads but its very slow .
i set my anti viarous soft ware to do a clean up .it found trojons and add ware.
ive deleated them ,but i am still having problems.
any advise please.
rgds.iandouglas

Ian you still have trojans by the sound of it - they typically divert your browser.

You need to download AVG 9.0 and SpyBot. Wait and I'll find you the correct links, as there are lots of dodgy ones.

The other thing to do is run these in safe mode (usually hold F8 down on startup and select "Safe mode with networking")....because hardly anything is running, it stops the virus or trojan regenerating itself, which they frequently do.

back in a mo with the links.

lacroupade · 08-12-2009, 22:16

OK, AVG 9.0 is available here - make sure you download the free version.

http://www.avg.com/gb-en/product-avg...s-free-edition

Spybot is here...

http://www.safer-networking.org/en/spybotsd/index.html

Once installed, do updates then reboot into safe mode (hold F8) then run each one in turn. That should do for pretty much anything you have wrong.

wildbri · 08-12-2009, 22:53

I use avg 9.0 would spybot be needed as well? I also use crapcleaner from time to time gets ride of all the rubbish lying about that slows the pc down. regards bri

lacroupade · 08-12-2009, 22:58

Quote:

Originally Posted by wildbri

I use avg 9.0 would spybot be needed as well? I also use crapcleaner from time to time gets ride of all the rubbish lying about that slows the pc down. regards bri

spybot tends to look more for spyware and adware which also do funny things but aren't quite the same as Trojans or virus....its sort of a moot point as they are all little feckers, but if you download spybot you'll find it picks up different stuff to AVG.

agree about CCleaner, very useful little utility.

iceman · 09-12-2009, 00:28

sounds like your internet has been hijacked, i have linked to some sites that will help, i use spyhunter and it does the job but it's a paid version.

http://www.computerhope.com/issues/ch000578.htm

http://search.brothersoft.com/trojan-cleaner

jims-terrano · 09-12-2009, 08:40

If your running XP go into control panel and go to Add and Remove Programs or Vista is Control and then Programs and Features.

Then look for anything like "My Web Search" or any Tool Bars, also Screen Savers are another way you get infected. I have to say this may help but they usually leave behind a pay load of some sort so you may end up flattening and starting again.

Jim T

PS Ian, if you need any more help PM me your phone number.

clivvy · 09-12-2009, 09:01

guys, i can tell you how to sort this peice of p1ss. ok, yes, its a troja, or spyware. To get rid, you need a program called ComboFix (thats unless yoru other software hasnt worked) go to here http://www.combofix.org/

and have a read, telsl you everything. simple program, run it in windows, it might take agood10 mins or longer, but it goes through approx 50 stages, once that is complete, it compiles a report, wait for that, done, reboot, should be sorted.

I work in IT.

hope I can help, nice to be able to give something back!

iandouglas · 12-12-2009, 18:27

hi .
thanks for all the help ,my daughter has my laptop at the moment .
i tried downloading avg9 .but my connection (virgin cable) has also been playing up so it wouldnt load anything not even google or e mail.
sheila has been on her laptop most of today without problem then she lost connection also.
i tried my old desktop its not been used for months but its wired direct and that didnt work eather ,but i rebooted the modem and its working fine.
although a bit slow at 100.0 mbps.
any way at least i can check the connection.
rgds.iandouglas.

ps sheila is on the mend

ocelot · 12-12-2009, 19:06

try comodo as a firewall as well, it'll keep the crap away and its free

it has a few useful bits and pieces too..................

iandouglas · 13-12-2009, 20:01

hi guys.
laptop working again daughter ran clivvys combo fix for me and it seems to have sorted it out.
thanks for all the help guys.
rgds,iandouglas

08-12-2009, 21:41	#1
iandouglas Senior Member Join Date: Jun 2005 Location: NOTTINGHAMSHIRE Vehicle: LANDROVER Disco 300TDI Posts: 1,802	what is wrong with my laptop hi. trouble wit lappy. if i try to google something it redirects me to another site usualy advertising something. if i click on nissan site from favourites for example it eventualy loads but its very slow . i set my anti viarous soft ware to do a clean up .it found trojons and add ware. ive deleated them ,but i am still having problems. any advise please. rgds.iandouglas

12-12-2009, 18:27	#10
iandouglas Senior Member Join Date: Jun 2005 Location: NOTTINGHAMSHIRE Vehicle: LANDROVER Disco 300TDI Posts: 1,802	what is wrong with my laptop hi . thanks for all the help ,my daughter has my laptop at the moment . i tried downloading avg9 .but my connection (virgin cable) has also been playing up so it wouldnt load anything not even google or e mail. sheila has been on her laptop most of today without problem then she lost connection also. i tried my old desktop its not been used for months but its wired direct and that didnt work eather ,but i rebooted the modem and its working fine. although a bit slow at 100.0 mbps. any way at least i can check the connection. rgds.iandouglas. ps sheila is on the mend

13-12-2009, 20:01	#12
iandouglas Senior Member Join Date: Jun 2005 Location: NOTTINGHAMSHIRE Vehicle: LANDROVER Disco 300TDI Posts: 1,802	whats wrong with my laptop hi guys. laptop working again daughter ran clivvys combo fix for me and it seems to have sorted it out. thanks for all the help guys. rgds,iandouglas

08-12-2009, 22:06	#2
(RIP) PLANK Senior Member Join Date: Mar 2006 Location: Central England, in the Heart of the Black Country Vehicle: T2 2004 TDI SE LWB Posts: 7,740	have you tried windows defender? free from microsoft it is pretty good at detecting this sort of stuff!

08-12-2009, 22:16	#4
lacroupade Senior Member Join Date: Jan 2009 Location: All hail to the Glove of Love... Posts: 9,212	OK, AVG 9.0 is available here - make sure you download the free version. http://www.avg.com/gb-en/product-avg...s-free-edition Spybot is here... http://www.safer-networking.org/en/spybotsd/index.html Once installed, do updates then reboot into safe mode (hold F8) then run each one in turn. That should do for pretty much anything you have wrong.

08-12-2009, 22:53	#5
wildbri Senior Member Join Date: Feb 2007 Location: south lakeland Vehicle: terrano 1997 tdi Posts: 940	I use avg 9.0 would spybot be needed as well? I also use crapcleaner from time to time gets ride of all the rubbish lying about that slows the pc down. regards bri

09-12-2009, 00:28	#7
iceman Senior Member Join Date: Jul 2009 Location: northern ireland Vehicle: nissan terrano 2.7 tdi Posts: 218	sounds like your internet has been hijacked, i have linked to some sites that will help, i use spyhunter and it does the job but it's a paid version. http://www.computerhope.com/issues/ch000578.htm http://search.brothersoft.com/trojan-cleaner

09-12-2009, 08:40	#8
jims-terrano Senior Member Join Date: Sep 2004 Location: UK Posts: 12,965	If your running XP go into control panel and go to Add and Remove Programs or Vista is Control and then Programs and Features. Then look for anything like "My Web Search" or any Tool Bars, also Screen Savers are another way you get infected. I have to say this may help but they usually leave behind a pay load of some sort so you may end up flattening and starting again. Jim T PS Ian, if you need any more help PM me your phone number.

09-12-2009, 09:01	#9
clivvy Senior Member Join Date: Mar 2009 Location: Huddersfield Vehicle: Terrano 03 LWB Posts: 6,947	guys, i can tell you how to sort this peice of p1ss. ok, yes, its a troja, or spyware. To get rid, you need a program called ComboFix (thats unless yoru other software hasnt worked) go to here http://www.combofix.org/ and have a read, telsl you everything. simple program, run it in windows, it might take agood10 mins or longer, but it goes through approx 50 stages, once that is complete, it compiles a report, wait for that, done, reboot, should be sorted. I work in IT. hope I can help, nice to be able to give something back!

12-12-2009, 19:06	#11
ocelot Senior Member Join Date: Jun 2009 Location: merseyside Vehicle: Nissan Terrano 2.7 Posts: 242	try comodo as a firewall as well, it'll keep the crap away and its free it has a few useful bits and pieces too..................