fed up

[briggie]

yesterday afternoon a big lorry passed me on the A 47 .... as it passed me a big stone was thrown up from its wheels and hit my windscreen ..... its now chipped and cracked ...... ok its only about the size of a pound coin , but I have windscreen cover with my motobility car ........ so I rung motobility who told me to ring autoglass .......after approximately a 20 minute call on my mobile ( im on holiday ) ......they said to wait for a call from their operator .......im still waiting .........obviously cant really drive it in case it gets worse

[perelaar]

If it's just a star, without long cracks radiating from it, you might be OK driving it - all depends how big it is. Have a star in the windscreen on my T2, must have been there for years. But only a small one, 5-6mm diameter, no cracks, and not penetrating to the inside of the window...

[briggie]

motobility said don't drive it until autoglass have repaired it

[macabethiel]

Take control just drive it until its done unless you have tracker monitor fitted who is to know plus you are on holiday.

Motorbility just want to hope it can be repaired, if there is a crack that's not something that can be repaired anyway. Even if it gets worse it's not as if the screen will fall out. I have known cracks to spread just from frost or being in the sun.

[briggie]

trouble is mate its in the middle of the drivers view ..... cant really help but notice it

[rustic]

Originally Posted by briggie

motobility said don't drive it until autoglass have repaired it

It is mobilities car, if you go out and involved in an incident, they will get to know... and will have written evidence that you were told not to drive it.
So re plan your day, they might be sourcing a screen before they can commit to a time.

Give it an hour... if you haven't heard in that time call back.

[briggie]

so ..... it got to 5pm today and still no call ...... so I rung motobility ..... who weren't very impressed ...... they told me to ring autoglass straight away ....... within 20 minutes of me ringing autoglass a technician arrived to mend my windscreen ...... but as soon as he put his gadget thingy on the screen it cracked ....... so now I have to wait for them to order a new windscreen

[jims-terrano]

Must be loan car by now Pete?

[briggie]

Originally Posted by jims-terrano

Must be loan car by now Pete?

nope jim ....... because the car has been deemed " safe to drive " .... im not entitled to a loan car

[briggie]

just rung autoglass ( I don't think they like me ) ....... they estimate Thursday for new windscreen fitting

[jims-terrano]

At least you are still mobile even with a cracked screen. Might be a distraction but atleast you can do short trips.

[rustic]

Originally Posted by briggie

just rung autoglass ( I don't think they like me ) ....... they estimate Thursday for new windscreen fitting

"Thursday" Are they making it?
Have they asked you to get some sand off the beach and they can melt it down, but care... you need silica sand to make glass.

Yours is a car still in production, and they can't get one sooner!

So if it's deemed safe to drive, have mobility agreed to that too, now.
If so... drive it with extreme care, but if it rains you will shred your wipers... so who will pay for them? and if they say no you can't drive it, then say can you have a replacement, or credit to pay for several taxis, as you have to use the car on a daily basis... as per the reasons you have a mobility car in the first place.
Using the car is essential... if only for getting food to last until Thursday.

Now... who am I most unimpressed with?
I think it must be mobility, and the reason being, I would have thought they have someone to organise this for you, and take ownership of this problem.

Rustic

[briggie]

I don't know if I should ring motobility again ....... autoglass already don't like me ....... oh well here goes

[firebobby]

Originally Posted by briggie

yesterday afternoon a big lorry passed me on the A 47 .... as it passed me a big stone was thrown up from its wheels and hit my windscreen ..... its now chipped and cracked ...... ok its only about the size of a pound coin , but I have windscreen cover with my motobility car ........ so I rung motobility who told me to ring autoglass .......after approximately a 20 minute call on my mobile ( im on holiday ) ......they said to wait for a call from their operator .......im still waiting .........obviously cant really drive it in case it gets worse

It does amaze me how many large stones can hide in a lorry tyre tred, the one I sometimes drive can store some the size of a £1 coin. I steer clear of being behind trucks, especially tipper trucks as these can collect bricks and large concrete pieces between the twin drive wheels, which can let go at speed with deadly consequences.

[rustic]

Originally Posted by briggie

I don't know if I should ring motobility again ....... autoglass already don't like me ....... oh well here goes

You have to ring them to ask permission to drive the car, then just go with my suggestion of finding an alternative way to get your shopping.

Mobility must have some clout with Auto glass, but they could just as easily organise your screen from another supplier... but that call must be from them.
So get them to sort it.
You need to be polite, assertive, no shouting, no bad language, but give a good "argument" as to what the issue is, and that the time scale is just not acceptable, but also give alternative solution what they can do to keep you mobile?
They need to try to keep the customer satisfied...
Wasn't that a song by Simon and Garfunkle lol