Nissan dealers are assholes

lacroupade · 17-07-2009, 12:55

Just been reminded why I hate Nissan dealers....went to the main Renault dealer this morning for a sensor....nice and polite no problem, job done.

Nipped over the road to the (large) main Nissan dealer for a thermostat for the T2.

An arsey parts manager says "Registration or VIN NO?".

"Got neither" says I, "been on a private plate the last nine years and the cars in Wales".

"Can't do anything then" says the parts asshole.

"But surely" says I, "that engine has been virtually untouched for most of its model life - it will be a standard part won't it?"

"Right" he huffs and strops off...

Two minutes later he's back with a list of about 14 part numbers.

"Which one do you want me to order then?" he says sarcastically.

(bearing in mind the list contains at least 9-10 items that almost certainly refer to the non-Tdi engine and the 3.0 and 'cold climate' models).

"Whichever is the right one?" says I politely....

"Well which one is that?" he says, again sarcastically.

Well at this point I had spotted what was almost certainly the right stat, hidden in a list that might as well have been written in chinese, cos it was all parts shorthand.....but I was fecking apoplectic by now, so in front of a queue of seven people waiting at the service desk next door I slowly screwed his list up into a ball, dropped it on the desk and said "Tell you what, I'll leave it - and thank you for being SO helpful".

and walked out.

banghead

Since then I've written a mega-snotter to the dealer principal, explaining how this seven-car family (inc kids) won't, after all, be coming to his showroom to look at a new car as had been planned (which it nearly was!)...probably won't hear a thing, but what a way to run a business in the middle of a recession!!!!

extreme-4x4 · 17-07-2009, 13:32

go on paul you tell em

lacroupade · 17-07-2009, 13:33

Quote:

Originally Posted by extreme-4x4

go on paul you tell em

well, they're a bunch of gobshite w*nkers the lot of 'em!

anyway, its NATIONAL TESTOSTERONE DAY here...

Liam · 17-07-2009, 14:03

Surprised you let him win.

Should have ordered what you knew was definitely NOT the right one and leave him stuck with the return charges. Unless ,of course,they have a policy that means you pay up front for non stocking items. Had an asshole barman here one time who ignored me for about ten minutes while serving customers who just walked in and got served. Eventually gave him a large order and when he had it all on the counter,told him I had changed my mind and left. Haven't been in that pub since

lacroupade · 17-07-2009, 14:06

Quote:

Originally Posted by pajo

Surprised you let him win.

Should have ordered what you knew was definitely NOT the right one and leave him stuck with the return charges. Unless ,of course,they have a policy that means you pay up front for non stocking items. Had an asshole barman here one time who ignored me for about ten minutes while serving customers who just walked in and got served. Eventually gave him a large order and when he had it all on the counter,told him I had changed my mind and left. Haven't been in that pub since

Oh that cheered me up Liam!

Liam · 17-07-2009, 14:24

Quote:

Originally Posted by lacroupade

Oh that cheered me up Liam!

Can't let them beat you,right?

Getting older is great,especially as we can think up really good ways of getting payback and get away with it as we are old.

17-07-2009, 14:43

Michael Douglas had the right idea in 'Falling Down'

lacroupade · 17-07-2009, 14:57

Quote:

Originally Posted by amnesia

Michael Douglas had the right idea in 'Falling Down'

That was me this morning LOL!

BigBlack · 17-07-2009, 14:51

Ive got the same problem with Nissan - my car 'had' a private plate on, so their system don't recognise the plate it has on now.... also my last one had Irish plates on, so didnt recognise that one either!!!!

Gotta admit though, the last time I visited my local Nissan dealers they couldnt be more helpful... service manager and mechanic came out to look at the car, went through several things that could be wrong with it, and gave me a couple of suggestions - even though they knew the car wouldnt be getting repaired by them as it was under warrenty from the garage I'd got it from.

Timbo_1975 · 17-07-2009, 16:08

Quote:

Originally Posted by lacroupade

Just been reminded why I hate Nissan dealers....went to the main Renault dealer this morning for a sensor....nice and polite no problem, job done.

Nipped over the road to the (large) main Nissan dealer for a thermostat for the T2.

An arsey parts manager says "Registration or VIN NO?".

My local dealer barks out exactly the same request too!

tezzer · 17-07-2009, 16:14

my local dealer was brilliant when i had my other t2, i needed the damper pipe on clutch, he asked for reg no which i did'nt know, no prop he said, gave him the year and engine size and he ordered it ok along with the slider pins on front calipers. all arrived next morning. sorted.

lacroupade · 17-07-2009, 17:35

Quote:

Originally Posted by tezzer

my local dealer was brilliant when i had my other t2, i needed the damper pipe on clutch, he asked for reg no which i did'nt know, no prop he said, gave him the year and engine size and he ordered it ok along with the slider pins on front calipers. all arrived next morning. sorted.

Just how it should be, you'd think the the job title 'Parts Manager' was a bit of a clue wouldn't you, apparently not this bloke!

17-07-2009, 12:55	#1
lacroupade Senior Member Join Date: Jan 2009 Location: All hail to the Glove of Love... Posts: 9,212	Nissan dealers are assholes Just been reminded why I hate Nissan dealers....went to the main Renault dealer this morning for a sensor....nice and polite no problem, job done. Nipped over the road to the (large) main Nissan dealer for a thermostat for the T2. An arsey parts manager says "Registration or VIN NO?". "Got neither" says I, "been on a private plate the last nine years and the cars in Wales". "Can't do anything then" says the parts asshole. "But surely" says I, "that engine has been virtually untouched for most of its model life - it will be a standard part won't it?" "Right" he huffs and strops off... Two minutes later he's back with a list of about 14 part numbers. "Which one do you want me to order then?" he says sarcastically. (bearing in mind the list contains at least 9-10 items that almost certainly refer to the non-Tdi engine and the 3.0 and 'cold climate' models). "Whichever is the right one?" says I politely.... "Well which one is that?" he says, again sarcastically. Well at this point I had spotted what was almost certainly the right stat, hidden in a list that might as well have been written in chinese, cos it was all parts shorthand.....but I was fecking apoplectic by now, so in front of a queue of seven people waiting at the service desk next door I slowly screwed his list up into a ball, dropped it on the desk and said "Tell you what, I'll leave it - and thank you for being SO helpful". and walked out.banghead Since then I've written a mega-snotter to the dealer principal, explaining how this seven-car family (inc kids) won't, after all, be coming to his showroom to look at a new car as had been planned (which it nearly was!)...probably won't hear a thing, but what a way to run a business in the middle of a recession!!!!

17-07-2009, 13:32	#2
extreme-4x4 Senior Member Join Date: Sep 2008 Location: WALES Posts: 6,295	go on paul you tell em

17-07-2009, 14:03	#4
Liam Senior Member Join Date: Dec 2008 Location: Laois,Ireland Posts: 923	Surprised you let him win. Should have ordered what you knew was definitely NOT the right one and leave him stuck with the return charges. Unless ,of course,they have a policy that means you pay up front for non stocking items. Had an asshole barman here one time who ignored me for about ten minutes while serving customers who just walked in and got served. Eventually gave him a large order and when he had it all on the counter,told him I had changed my mind and left. Haven't been in that pub since

17-07-2009, 14:43	#7
amnesia Guest Posts: n/a	Michael Douglas had the right idea in 'Falling Down'

17-07-2009, 14:51	#9
BigBlack Senior Member Join Date: Jan 2009 Location: West Yorkshire Vehicle: 2005 Terrano II 2.7tdi SE Posts: 568	Ive got the same problem with Nissan - my car 'had' a private plate on, so their system don't recognise the plate it has on now.... also my last one had Irish plates on, so didnt recognise that one either!!!! Gotta admit though, the last time I visited my local Nissan dealers they couldnt be more helpful... service manager and mechanic came out to look at the car, went through several things that could be wrong with it, and gave me a couple of suggestions - even though they knew the car wouldnt be getting repaired by them as it was under warrenty from the garage I'd got it from.

17-07-2009, 16:14	#11
tezzer Senior Member Join Date: Nov 2008 Location: basildon essex Vehicle: transit camper van 1987 Posts: 2,829	my local dealer was brilliant when i had my other t2, i needed the damper pipe on clutch, he asked for reg no which i did'nt know, no prop he said, gave him the year and engine size and he ordered it ok along with the slider pins on front calipers. all arrived next morning. sorted.