This could be useful to know

Deleted account DD · 25-05-2009, 19:56

Next time your 18 month old dvd player conks out think about this article

http://www.dailymail.co.uk/news/arti...retailers.html

What a cracker

tezzer · 25-05-2009, 20:55

very useful, i will be printing it out for future reference.

extreme-4x4 · 25-05-2009, 20:59

me too. excellent

lacroupade · 25-05-2009, 22:47

With free additional outrage because its the Daily Mail ..LMAO

tezzer · 25-05-2009, 22:53

just been looking for something to try it on, could do with a new washing machine.

lacroupade · 25-05-2009, 22:54

Quote:

Originally Posted by tezzer

just been looking for something to try it on, could do with a new washing machine.

trouble is i bet they want your receipt and inside leg measurement...

willow · 25-05-2009, 23:02

thanks daved
very useful

millie2 · 26-05-2009, 23:38

wonder if it applies to caravans ours is just over 1yr old and had 29 faults the biggest took 5 months to fix.

lacroupade · 27-05-2009, 00:01

Quote:

Originally Posted by millie2

wonder if it applies to caravans ours is just over 1yr old and had 29 faults the biggest took 5 months to fix.

what on earth took five months to fix on a caravan????

Deleted account DD · 27-05-2009, 16:31

Quote:

Originally Posted by lacroupade

what on earth took five months to fix on a caravan????

I cant answer for my forum colleague but the faults on ours took from 4/10/08 to 29/4/09 to fix most of them , mainly a fridge

One fault is still outstanding.

Discover darlington for any potential shoppers in this area.

millie2 · 27-05-2009, 18:08

OH GOOD SOMEONE ELSE FROM DISCOVER,Ours was damp after they re set the front window. Yes dave its a BAILEY

Deleted account DD · 27-05-2009, 18:26

Quote:

Originally Posted by millie2

OH GOOD SOMEONE ELSE FROM DISCOVER,Ours was damp after they re set the front window. Yes dave its a BAILEY

Was that from Darlo too?

Its a disgrace. I had a real go at them localy + head office as well as speaking with bailey and dometic (dometics std of service round here in my experience is the absolute pits)

In fairness to the new service manager in post at Darlo, he did get things sorted. My gut feeling was that dept was not running at peak efficiency previously ( to be polite)

Thomas-the-Terrano2 · 17-08-2009, 22:13

get a lot of requests for this at work, as article says eu 2yr is sub set of england
wales sales of goods act valid for upto 6 years.

SOGA as we call it does state that the burden of proof of the inheritancy of the
problem lies with the customer on item over 6 months old so be ready to get an
independent engineers report though the cost of this should be reimbursted by
the customer services. the item once fault confirmed may be repaired, replaced
or a partial refund/credit note/voucher based on usage. we call this depreciated
credit and the value drops off compared to purchase price based on time owned
and used. again mentioned in the tesco voucher in article.

the report may need to be from an independent (vat registered) engineer so no
getting mate to srawl on a scrap of paper and show what fault is and how occured,
the cost to repair and a breakdown of parts required.

this tends to apply to larger items such as tv or cooker. with a phone or kettle the
store should be able to confirm its dead and hasnt suffered accidental damage.

25-05-2009, 19:56	#1
Deleted account DD Senior Member Join Date: Sep 2008 Posts: 4,705	This could be useful to know Next time your 18 month old dvd player conks out think about this article http://www.dailymail.co.uk/news/arti...retailers.html What a cracker

17-08-2009, 22:13	#13
Thomas-the-Terrano2 Moderator Join Date: Dec 2004 Location: Hackenthorpe Sheffield Vehicle: Terrano2 R20 lwb 2.7TDi Posts: 5,234	get a lot of requests for this at work, as article says eu 2yr is sub set of england wales sales of goods act valid for upto 6 years. SOGA as we call it does state that the burden of proof of the inheritancy of the problem lies with the customer on item over 6 months old so be ready to get an independent engineers report though the cost of this should be reimbursted by the customer services. the item once fault confirmed may be repaired, replaced or a partial refund/credit note/voucher based on usage. we call this depreciated credit and the value drops off compared to purchase price based on time owned and used. again mentioned in the tesco voucher in article. the report may need to be from an independent (vat registered) engineer so no getting mate to srawl on a scrap of paper and show what fault is and how occured, the cost to repair and a breakdown of parts required. this tends to apply to larger items such as tv or cooker. with a phone or kettle the store should be able to confirm its dead and hasnt suffered accidental damage. __________________ M6YTB / 20YTB '60' 2010 Ford C Max Zetec 1.6i, black '56' 2006 Jeep Grand Cherokee 3.0TD, silver 2021 Bailey Pegasus Grade SE Turin caravan Smile, its more likely to confuse. One Life, Don't Just Live It, Drive a Nissan, or ...... a Jeep. Owner of Nissan 4x4s 2005 to 2019, and maybe in the future too!

25-05-2009, 20:55	#2
tezzer Senior Member Join Date: Nov 2008 Location: basildon essex Vehicle: transit camper van 1987 Posts: 2,829	very useful, i will be printing it out for future reference.

25-05-2009, 20:59	#3
extreme-4x4 Senior Member Join Date: Sep 2008 Location: WALES Posts: 6,295	me too. excellent

25-05-2009, 22:47	#4
lacroupade Senior Member Join Date: Jan 2009 Location: All hail to the Glove of Love... Posts: 9,212	With free additional outrage because its the Daily Mail ..LMAO

25-05-2009, 22:53	#5
tezzer Senior Member Join Date: Nov 2008 Location: basildon essex Vehicle: transit camper van 1987 Posts: 2,829	just been looking for something to try it on, could do with a new washing machine.

25-05-2009, 23:02	#7
willow Senior Member Join Date: Oct 2008 Location: Norfolk East Vehicle: terrano11 1995 TD Posts: 1,955	thanks daved very useful

26-05-2009, 23:38	#8
millie2 Senior Member Join Date: Mar 2009 Location: SW durham Vehicle: 06 xtrail columbia Posts: 244	wonder if it applies to caravans ours is just over 1yr old and had 29 faults the biggest took 5 months to fix.

27-05-2009, 18:08	#11
millie2 Senior Member Join Date: Mar 2009 Location: SW durham Vehicle: 06 xtrail columbia Posts: 244	OH GOOD SOMEONE ELSE FROM DISCOVER,Ours was damp after they re set the front window. Yes dave its a BAILEY