Webuyanycar in OFT investigation

Paul · 01-04-2011, 22:01

Online used car buyer Webuyanycar.com is making changes to its business following an Office of Fair Trading probe.

The OFT found nearly 96 per cent of customers who sold their car to webuyanycar.com received less for their vehicle than the original website valuation.

The OFT said consumers were given the impression that they would be paid the online valuation if the company’s onsite inspection matched the condition entered by the seller online.

But once at the appointment, some customers found that other factors reduced the final price from the headline valuation

The OFT also found vehicle inspectors were set targets regarding the purchase of vehicles.

“The company fully cooperated with the OFT’s investigation. Whilst the company and its directors believe that their business practices complied with the law, they have agreed to make changes in light of the OFT’s investigation,” the OFT said.

According to the OFT Webuyanycar has agreed to:

* Make clear that the website valuation is not a price at which the company is offering to buy the consumer’s car and that a range of other factors might be taken into account
* Not set targets for vehicle inspectors which have the potential to encourage them to reduce the valuation offered for inappropriate reasons
* Not deduct from the final price the amount of any refund available to the customer from the DVLA for the road tax remaining on the car

makeitfit · 01-04-2011, 22:09

We got a valuation last year for a larf on my truck

It was several 10s of pounds , I was tempted

I can't believe it's taken so long or that people are so thick as to sell to them in the first place

R1cho · 01-04-2011, 22:10

webuyanycar.CON sorry had to correct your typo

Paul · 01-04-2011, 22:15

Quote:

Originally Posted by R1cho

webuyanycar.CON sorry had to correct your typo

Sorry did not see it..

iain.s · 01-04-2011, 22:37

Got A valuation off them about A year ago about A quarter of price being asked for same car on auto trader

kitchenman · 02-04-2011, 04:21

They offered me £50 for my BX, scrapper took it away for £175, it was still a runner with 6 months MOT, had to make room for the Mav

01-04-2011, 22:01	#1
Paul Senior Member Join Date: Jul 2007 Location: North West Vehicle: 2002 Terrano 3.0 Di LWB Posts: 1,961	Webuyanycar in OFT investigation Online used car buyer Webuyanycar.com is making changes to its business following an Office of Fair Trading probe. The OFT found nearly 96 per cent of customers who sold their car to webuyanycar.com received less for their vehicle than the original website valuation. The OFT said consumers were given the impression that they would be paid the online valuation if the company’s onsite inspection matched the condition entered by the seller online. But once at the appointment, some customers found that other factors reduced the final price from the headline valuation The OFT also found vehicle inspectors were set targets regarding the purchase of vehicles. “The company fully cooperated with the OFT’s investigation. Whilst the company and its directors believe that their business practices complied with the law, they have agreed to make changes in light of the OFT’s investigation,” the OFT said. According to the OFT Webuyanycar has agreed to: * Make clear that the website valuation is not a price at which the company is offering to buy the consumer’s car and that a range of other factors might be taken into account * Not set targets for vehicle inspectors which have the potential to encourage them to reduce the valuation offered for inappropriate reasons * Not deduct from the final price the amount of any refund available to the customer from the DVLA for the road tax remaining on the car __________________ 2002 Terrano 3.0 Di LWB..

01-04-2011, 22:09	#2
makeitfit Senior Member Join Date: Apr 2008 Location: on the beach WEST WALES Vehicle: Maverick TDi BLACK mmm Posts: 15,136	We got a valuation last year for a larf on my truck It was several 10s of pounds , I was tempted I can't believe it's taken so long or that people are so thick as to sell to them in the first place

01-04-2011, 22:10	#3
R1cho Senior Member Join Date: Aug 2010 Location: Wales Vehicle: 1997 LandCruiser Colorado Posts: 4,201	webuyanycar.CON sorry had to correct your typo

01-04-2011, 22:37	#5
iain.s Senior Member Join Date: Feb 2011 Location: North Wales Coast Vehicle: nissan xtrail 2.2di Posts: 193	Got A valuation off them about A year ago about A quarter of price being asked for same car on auto trader

02-04-2011, 04:21	#6
kitchenman Senior Member Join Date: Jan 2011 Location: Essex Wescliff Vehicle: maverick 1994 2.7 TD Posts: 1,278	They offered me £50 for my BX, scrapper took it away for £175, it was still a runner with 6 months MOT, had to make room for the Mav