what is wrong with my laptop

[iandouglas]

hi.
trouble wit lappy.
if i try to google something it redirects me to another site usualy advertising something.
if i click on nissan site from favourites for example it eventualy loads but its very slow .
i set my anti viarous soft ware to do a clean up .it found trojons and add ware.
ive deleated them ,but i am still having problems.
any advise please.
rgds.iandouglas

[(RIP) PLANK]

have you tried windows defender? free from microsoft it is pretty good at detecting this sort of stuff!

[lacroupade]

hi.
trouble wit lappy.
if i try to google something it redirects me to another site usualy advertising something.
if i click on nissan site from favourites for example it eventualy loads but its very slow .
i set my anti viarous soft ware to do a clean up .it found trojons and add ware.
ive deleated them ,but i am still having problems.
any advise please.
rgds.iandouglas

Ian you still have trojans by the sound of it - they typically divert your browser.

You need to download AVG 9.0 and SpyBot. Wait and I'll find you the correct links, as there are lots of dodgy ones.

The other thing to do is run these in safe mode (usually hold F8 down on startup and select "Safe mode with networking")....because hardly anything is running, it stops the virus or trojan regenerating itself, which they frequently do.

back in a mo with the links.

[lacroupade]

OK, AVG 9.0 is available here - make sure you download the free version.

http://www.avg.com/gb-en/product-avg-anti-virus-free-edition

Spybot is here...

http://www.safer-networking.org/en/spybotsd/index.html

Once installed, do updates then reboot into safe mode (hold F8) then run each one in turn. That should do for pretty much anything you have wrong.

[wildbri]

I use avg 9.0 would spybot be needed as well? I also use crapcleaner from time to time gets ride of all the rubbish lying about that slows the pc down. regards bri

[lacroupade]

I use avg 9.0 would spybot be needed as well? I also use crapcleaner from time to time gets ride of all the rubbish lying about that slows the pc down. regards bri

spybot tends to look more for spyware and adware which also do funny things but aren't quite the same as Trojans or virus....its sort of a moot point as they are all little feckers, but if you download spybot you'll find it picks up different stuff to AVG.

agree about CCleaner, very useful little utility.:thumbs

[iceman]

sounds like your internet has been hijacked, i have linked to some sites that will help, i use spyhunter and it does the job but it's a paid version.

http://www.computerhope.com/issues/ch000578.htm

http://search.brothersoft.com/trojan-cleaner (http://www.computerhope.com/issues/ch000578.htm)

[jims-terrano]

If your running XP go into control panel and go to Add and Remove Programs or Vista is Control and then Programs and Features.

Then look for anything like "My Web Search" or any Tool Bars, also Screen Savers are another way you get infected. I have to say this may help but they usually leave behind a pay load of some sort so you may end up flattening and starting again.


Jim T

PS Ian, if you need any more help PM me your phone number.

[clivvy]

guys, i can tell you how to sort this peice of p1ss. ok, yes, its a troja, or spyware. To get rid, you need a program called ComboFix (thats unless yoru other software hasnt worked) go to here http://www.combofix.org/

and have a read, telsl you everything. simple program, run it in windows, it might take agood10 mins or longer, but it goes through approx 50 stages, once that is complete, it compiles a report, wait for that, done, reboot, should be sorted.

I work in IT. :) hope I can help, nice to be able to give something back!

[iandouglas]

hi .
thanks for all the help ,my daughter has my laptop at the moment .
i tried downloading avg9 .but my connection (virgin cable) has also been playing up so it wouldnt load anything not even google or e mail.
sheila has been on her laptop most of today without problem then she lost connection also.
i tried my old desktop its not been used for months but its wired direct and that didnt work eather ,but i rebooted the modem and its working fine.
although a bit slow at 100.0 mbps.
any way at least i can check the connection.
rgds.iandouglas.

ps sheila is on the mend

[ocelot]

try comodo as a firewall as well, it'll keep the crap away and its free :) it has a few useful bits and pieces too..................

[iandouglas]

hi guys.
laptop working again daughter ran clivvys combo fix for me and it seems to have sorted it out.
thanks for all the help guys.
rgds,iandouglas