Poor Repairs

[jims-terrano]

Remember the thread a few days ago about being livid with a local garage who had replaced bother outer cv boots for me.
It started with odd noises from passengers side front which turned out to be a wobbly wheel. When we removed the wheel and fixed hub we found the two wheel bearing lock rings in the wrong order with one of the screws missing and the other one had its head worn away. Lots of metal debris and the stub axle thread either cross threaded or simply worn away by the loose lock ring. I wasn't too impressed and decided although I'd reported it to the garage I was going to fix myself.
Well today I removed the drivers side wheel and got a bit of a shock. They had snapped bolts on the upper ball joint but instead of replacing like the other side they left two snapped bolts and two mismatched bolts. Took the hub off and sure enough a screw missing and rings in the wrong order. Take a look at the following photos. The up shot is that the garage is collecting tomorrow with a flat bed and repairing the damage for me. I suppose is a result if done correctly but I'm not impressed it's happened but it could of been so much worse.

[jims-terrano]

And another

[jims-terrano]

Another

[jims-terrano]

Hopefully a photo this time

[jims-terrano]

So am I right in thinking the ring with all the holes in the last photo should have been fitted first followed by the ring pictured in the second phot and it's two screws.

[emjaybee]

What a bunch of w*****s!

Thank heavens they did it to you!

Let me qualify that statement. You have the knowledge, experience and mechanical "sympathy" to "listen" to your vehicle and know something is not right. That could so easily been some (forgive me for stereotyping) lady who just gets in, turns on the radio and drives (like my wife). Then can't understand why in two weeks time her vehicle is wrapped around a bollard as the hub snaps, suspension collapses and sends her off the road.

Hopefully (ha-bloody-ha) they'll have learnt their lesson and given someone a bollocking over this (who am I kidding?).

Glad it's getting sorted, but as usual, shouldn't have happened.

:(

[terranosaurusdoug]

So am I right in thinking the ring with all the holes in the last photo should have been fitted first followed by the ring pictured in the second phot and it's two screws.

I can't remember the order from when I did mine jim but what you've said makes sense, I remember having to line the holes up and I'm pretty sure you're right. They are due a clean anyway so if there is owt you need to know tell me and I'll take some pics :thumb2

On the quality of work, err well I try not to be indignant with people but if a garage did that to me, to the vehicle that I take my little boy to school in, I would be absolutely ÷/^£ing raging.

[Daveluck]

I think the rings are in the right order.

Doesn't the first ring spin up on the thread tightening on the bearing? The second goes over the top, that ring has the 2 flanges which act as the lock then 2 screws screw into the first ring through the the second?

[rustic]

The work is criminal negligence, you, your passengers and innocent bystanders could have been killed by these wasters.

I would have got the authorities, or at least the AA /RAC involved in the reporting of this one.

You are being too fair in letting them have a second attempt at trying to kill you.
I hope the replacement bolts are the correct hardness.

Now, remind me why I have been doing all my own servicing and repairs since the warranty expired.:augie

Uncle Rustic

[Davey Boy]

I think the rings are in the right order.

Doesn't the first ring spin up on the thread tightening on the bearing? The second goes over the top, that ring has the 2 flanges which act as the lock then 2 screws screw into the first ring through the the second?

What your saying is correct Dave, but the rings shown in the second pic are incorrect. The ring you can see, is the bearing adjusting ring. The one with the two tangs on it with multi-holes must be behind ( if fitted at all), and that's wrong!

[rustic]

Have a look at our own "Workshop 46" on replacing wheel bearings,might help to show which part is which.

see ..

http://www.nissan4x4ownersclub.com/downloads/workshop/wk47.pdf

Rustic

[macabethiel]

That's just awful, I can half forgive the screws & washers as lack of experience but the broken bolts are just dangerous.

Had you had a serious/fatal accident the Police or Insurance Vehicle Examiners would be looking at Criminal Charges against the repairers.

[jims-terrano]

Haha I left him a key for the truck so my daughter didn't have to deal with recovery truck. They've just been to collect truck and didn't have the key with them. My daughter didn't give them the other key so they're having a run around this morning.

I actually emailed the garage owner the pages from workshop manual and also the workshop you mentioned rustic. So in theory they've got all the information they need.

[elty001]

I'm speechless Jim:eek::eek:
That work is just shocking,no excuse is justifiable for such poor workmanship.

[perelaar]

Fully agree with rustic, do involve the authorities. This is just bodging work - even worse for a local garage, as I'd make sure word gets around.

[Daveluck]

What your saying is correct Dave, but the rings shown in the second pic are incorrect. The ring you can see, is the bearing adjusting ring. The one with the two tangs on it with multi-holes must be behind ( if fitted at all), and that's wrong!

Ah, got you. Because of the 3rd picture I thought the 2nd was taken after the other ring was removed. I hadnt realised it was taken with just the hub cover off. I guess that explains why there is a screw in that ring then.

That is indeed pretty pee poor.

[micken]

That's disgraceful Jim. The degree of negligence, particularly with the bolts, is criminal.

[Davey Boy]

Have a look at our own "Workshop 46" on replacing wheel bearings,might help to show which part is which.

see ..

http://www.nissan4x4ownersclub.com/downloads/workshop/wk47.pdf

Rustic

Thanks Rustic, good to know there's a workshop manual..
Like you probably, I've rebuilt these hubs many times on Troopers & Pajeros as well as the Patrol.
Very common setup for hubs with tapered bearings.
The bolt scenario on Jim's is shocking work also.

[terranosaurusdoug]

I spoke to my mechanic today and asked him about the bearing setup on terranos, he recalled the order of things and explained it to me off the top of his head while replacing a suspension arm on a peugeot, I feel in safe hands when I have to give In and take my truck in for some work :thumbs:D

[jims-terrano]

Well no phone call with an update, my truck is outside in their yard for the night. Will give them a call tomorrow afternoon and see what the state of play is.

[Blocky10]

Well no phone call with an update, my truck is outside in their yard for the night. Will give them a call tomorrow afternoon and see what the state of play is.

Stuck between a rock and a hard place :doh it's disgraceful workmanship and why should you spend time and money rectifying it. But, how can you trust them again? :nenau

[terranosaurusdoug]

The forum vigilante group is recruiting members, c'mon who's up for it??

[rustic]

The forum vigilante group is recruiting members, c'mon who's up for it??

Well the technician snapped both of Jim's bolts off, seems fitting to snap off both of the technician's nuts. :eek::eek:

[johnb5177]

Is this garage registered with any oversight organisation, or purporting to work to any recognised standard...ISO or whatever, or just a local guy...:nenau

If so then surely, a complaint can legitimately be made for recompense....?

[jims-terrano]

When truck is back I'll stick straight on axle stands and check it before I do anything.

[solarman216]

Re the sheared bolts on the top ball joint, why ever to try and remove these unless the joint is being reolaced as they are a most likely shear point, why on earth did they not just crack the taper, so easy, Rick

[terranosaurusdoug]

Well the technician snapped both of Jim's bolts off, seems fitting to snap off both of the technician's nuts. :eek::eek:


:eek: I'm shocked uncle rustic, and encouraged :D, yer in, byob :thumbs

[rustic]

:eek: I'm shocked uncle rustic, and encouraged :D, yer in, byob :thumbs
When you have owned a car for over 22 years, I hate to see fellow member's cars abused in this way, for the same reason, I hate to see one of ours getting scrapped, but then it does release second hand parts to the market to keep the rest of us going.

Last year I made the mistake of getting the local garage to do an oil and filter change, I had all the parts, inc a new fuel filter, but with my condition at the time, I could not physically do it. I think I could do it now, but 10 minutes at a time and rest in between.
They spilt that much oil it was everywhere, in the undertray, on the chassis, down the side of the engine, I was too ill to argue, but the Mav was overdue, time wise for an oil change. So more engine cleaner and soon sorted, but I won't go there again. I chose the garage, as it was in the village, they restored classic cars so understood how important looking after older cars was. The owner also ran a Terrano for a number of years, so understood the mechanics.

A lot of boxes ticked, but I am just too picky...:doh

Rustic

[terranosaurusdoug]

Not too picky, if they couldn't be bothered to go get the funnel off the shelf what else would they miss. Funny you should write that my dad does the same thing for oil changes and yesterday was this years change, after 4k miles it was desperate for a change :lol He goes to halfords to buy some good quality oil and a filter then books in with a local garage which has a waiting room with a large window through which he can watch the work being done while he waits, good for another 4k :lol.
It's an 1800 petrol engine and he said he got the oil changed this time because "ìt started to look dirty" :eek: that is compared to fresh oil, just to clarify, the oil was still a golden colour but slightly darker than new, the luxuries some people have eh :lol

[jims-terrano]

Not heard from the garage yet but it's on the ramps as I went passed today.

[jims-terrano]

On way home went by the garage and could see my truck up on the ramps, at least it's losing him money now as itllbe stuck on one of his ramps.

Called him after five as I had not heard anything and spoke to a young chimp. He came back to the phone and said the owner of the garage is going up to Thornton Breakers because they have the part they need but one has abs and one doesn't so he's going up to check it. So how long is it going to be, off he went and came back to say the owner will call me tomorrow. To be honest I'm not expecting it back this side of Friday.

Wish I had not seen this bloody truck now, I know it's not the truck just peed right off.

[don simon]

What have trading standards said?
And don't forget that he has to fix it in a reasonable time that's acceptable to you. So he can't drag it out.

[jims-terrano]

Not bothered with trading standards, I'll just be glad to get the truck back. It's due MOT beginning of Aug so will replace arb's as they're gone and take a look at brakes. Once MOT'd I'm thinking along the lines of selling it. Just left a bitter taste for me to be honest.

[jims-terrano]

Swung by on the way home and it's still on the ramps.

[Bigbunny2007]

This is just not acceptable service! These monkeys need shutting down :rolleyes:
Hope you get it back soon mate :thumb2

[rustic]

This is just not acceptable service! These monkeys need shutting down :rolleyes:
Hope you get it back soon mate :thumb2

I saw a program yesterday "The sheriff's coming" there was an unpaid court order against a garage for damage and dangerous work by a local garage to a car.
It went to court and substantial damages were awarded to the car owner, but not paid, so in go the sheriffs and bingo... monies paid. Garage named and shamed.

I still think you should have called in the authorities, on day 1, now they have the car back, they can hide all the bodges they have done, and they will have gotten away with it, ready to scam again, and in the mean time, they have deprived you of a working vehicle, for several days.
They are also fitting second hand parts of unknown origin, with probably a 10 minute warranty. Well their last job lasted about 10 minutes before catastrophic failure.

I would like to see what they are willing to put in writing to explain their poor workmanship, and what they have put in place to make sure this won't happen again, and what exact work they have done to your car to rectify their error.

But I wouldn't hold my breath on that one, but I bet that a main Nissan dealer would probably do that, especially if you asked on a busy Monday morning at check in time lol.

Uncle Rustic

[jims-terrano]

It gets worse.

Garage has just phoned to say they can't get the stub axle and other parts. Apparently the 3.0 litre is different to the 2.7.

They've now asked if I can get the parts

[RJL Services]

i would refuse to do it jim then they will have to get nissan parts and also you will need compensation for being without a vehicle may be time to call in some authorites to help if you supply the parts then if anything else happens they will blame the parts you supplied i would give them a dead line to get it fixed by or you will take it further

[don simon]

i would refuse to do it jim then they will have to get nissan parts and also you will need compensation for being without a vehicle may be time to call in some authorites to help if you supply the parts then if anything else happens they will blame the parts you supplied i would give them a dead line to get it fixed by or you will take it further
Agreed.

[emjaybee]

Jim, we've always admired your can do attitude and fortitude, but I, and I think quite a few others on here, really think you've been as reasonable as you should be.

This really has reached the point where Trading Standards or VOSA should be brought in. I realise that you just want it over with, but if you continue being reasonable I think you're just going to get shafted again, and what is worse, the next person may not be so lucky. You're a good bloke and I know it'll be more grief, but you're also a man with a conscience and I'd hate anything to happen to someone else and you have to deal with the guilt.

M

[rayf3262]

It gets worse.

Garage has just phoned to say they can't get the stub axle and other parts. Apparently the 3.0 litre is different to the 2.7.

They've now asked if I can get the parts

Bulls**t, I am 99% sure there is no difference in any parts other than engine, transmission and diff ratios.
If you want 100% certainty check here:http://nissan4u.com/parts/terrano2/er_r20/2003_6/

[rayf3262]

On the ZD30 the front stubs are listed as: 400147F001 & 400157F001
On the 2.7L the front stubs are listed as: 400147F001 & 400157F001

I suspect all he can find in a breakers is the NON ABS variant which was never fitted to the ZD30 model!

[don simon]

On the ZD30 the front stubs are listed as: 400147F001 & 400157F001
On the 2.7L the front stubs are listed as: 400147F001 & 400157F001

I suspect all he can find in a breakers is the NON ABS variant which was never fitted to the ZD30 model!
I love this place. :thumbs

[jims-terrano]

Wow amazing guys those part numbers are amazing.

I was at work and trying to post between people walking past. Anyhoo I told him that I'd send a text to check but at the end of the day if he can't get them he either purchases the parts from a nissan dealer or buys the car off me. Funnily enough he called back later to say he had located the parts and would be sending his lad for them and all being well the car would be ready tonight. I did tell him that I have tickets for the Air Tattoo tomorrow as well which isn't a lie. I also told him that I want the old parts as spares as apparently they are coming as complete hubs with discs and everything. Again went past and it's still lifted on his ramps. Looking like my son my have to collect the truck tomorrow for me.

Anyone want to buy a 3litre Terrano:doh

[perelaar]

I truly admire your stoicism. I'd probably have set fire to this place by now, if it were my car...

Definitively involve authorities (I agree with others here you should have done it from the moment the first bodged repair became apparent).

[jims-terrano]

Well what's done is done now, no real evidence I suppose now. Still in his garage, I'm guessing it'll be ready tomorrow but that's not a lot of use to me as I'll not hear the phone ringing for all the jet noise. Off to the Air Tattoo tomorrow so if it is ready I'll have to hope my son can pick it up for me. Have to say when I does arrive back I'll be jacking it up to have a really good look around to check it before we drive it.

[terranosaurusdoug]

I've just figured you out Jimboy, this is a ploy to get the project truck back off of the missus, you crafty fella you :lol:lol:D

[solarman216]

On the ZD30 the front stubs are listed as: 400147F001 & 400157F001
On the 2.7L the front stubs are listed as: 400147F001 & 400157F001

I suspect all he can find in a breakers is the NON ABS variant which was never fitted to the ZD30 model!

Yes hub wise the only difference is ABS or non ABS, I have ABS spares, Rick

[jims-terrano]

Well as expected on track record I had to call the garage from the Air Tattoo at lunchtime. The car was ready! I had to remind them about how I have been inconvenienced so they would stay open until my son got there to pick the car up. My son picked it up for me but I told him drive it home and leave it. I've had a quick look but I want to jack it up and take a look properly before we use it. This won't happen until maybe Tuesday evening as I'm busy tomorrow and Monday evening. As agreed and I reminded him to leave the old bits in the boot.

The young lad told me the droplinks have movement in them, sod off your not touching my cars again.

[Banshee]

Sorry you're having such a bad time with it Jim :doh

I've been having some issues of my own with the 3 litre hence why I've been so quiet of late, I'll be updating the project thread soon, got so many bloody links to fix :(