I lost mine from Friday noon until I found the problem, power supply down, enough to run the indicator light, not enough for the router, didn't figure it out until sunday night, Three gave me a free Gig as a good will gesture as I am a good customer they say, still used 1.5 gig until I figured it out. VM arrived dead on time 11.45, they said between 8 and 12, so he just made it. nagged me a bit for using another 12V supply