- Joined
- Oct 17, 2014
- Messages
- 2,214
- Reaction score
- 0
Internet speed dropped off a couple of weeks ago noticably, it would take 70+ mins to watch a 60 min show.
I got in contact with BTcare on twitter.
What an utterly useless bunch of fools.
Asking me to repeat details 3 or 4 times isn't sorting out my internet, is it?
Repeated speed test do nothing except to show it's slow.
Telling me it's all fine at BT's side and asking me to do a speed test is going to do nothing for my bloodpressure. I already know it's slow!
Telling me it's fine on BT's side and nothing they can do is always going to appease a frustrated customer.
Arranging an engineer visit, while actively trying to void this with threats of costs, then cancelling because they have sorted the problem (see above). :clap
Starting the conversation all over again from the first point above because they hadn't really solved the problem, even though I believe they can, suddenly discovering a problem on the line (which wasn't there before?) and reconsidering the idea of sending out an engineer.
Merry bloody Chistmas B bloody T and your customer care muppets!!!
I got in contact with BTcare on twitter.
What an utterly useless bunch of fools.
Asking me to repeat details 3 or 4 times isn't sorting out my internet, is it?
Repeated speed test do nothing except to show it's slow.
Telling me it's all fine at BT's side and asking me to do a speed test is going to do nothing for my bloodpressure. I already know it's slow!
Telling me it's fine on BT's side and nothing they can do is always going to appease a frustrated customer.
Arranging an engineer visit, while actively trying to void this with threats of costs, then cancelling because they have sorted the problem (see above). :clap
Starting the conversation all over again from the first point above because they hadn't really solved the problem, even though I believe they can, suddenly discovering a problem on the line (which wasn't there before?) and reconsidering the idea of sending out an engineer.
Merry bloody Chistmas B bloody T and your customer care muppets!!!
