Warning : Milners

[Fez_uk]

Just a quick warning to you guys.

Bought some engine belts from them and they did not fit.

Rang up, got a refund but they just refunded me for the belts and not the delivery cost too.

So now under no fault of my own I am short of 5 pounds, under the distance selling regulations they are meant to refund me in full. Yes it might only be 5 pounds but what if I payed for quicker delivery or made a bigger order?

Rang up and complained, woman on the phone sarcastically said she would sort it. Guess what nothing...

This is just a note to anyone thinking about buying from them, maybe pay with a credit card so you can get a refund easier if you land in the same situation as me.

Anyway, Won't buy from them ever again. Should of just gone to a local motor factors. :mad:

[Madmark]

Oh deer thats not good as most are happy with them. But yeah not great result from your side bud. I'm one for using local to me people and just so happens in garage worlds its my brother in law so never any problems with returns and I know they use milners on most 4x4 stuff

[don simon]

As far as I'm aware they don't have to refund postage costs and as far as I can see there is no provision in the Consumer Rights Act 2015 for this either.
Frustrating - yes, illegal - no (afaik).

[Fez_uk]

As far as I'm aware they don't have to refund postage costs and as far as I can see there is no provision in the Consumer Rights Act 2015 for this either.
Frustrating - yes, illegal - no (afaik).

Are you sure? as they don't fit they are unfit for purpose.

[don simon]

Are you sure? as they don't fit they are unfit for purpose.

But they've refunded the cost of the belts, it's the postage that I can't see a reference to in the CRA 2015. They've done what the law obliges them to do.
As I said it's frustrating, a pita, but not illegal. Unless someone can point me to a section of the Act that specifies postgae costs being returned.
http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act
I just had a quick scan & could have missed something.

[macabethiel]

I have only visited Milner Off Road in person so not been an issue for me. That said I bought an air cleaner element that did not fit my r3mR and I ended up cutting the seals down to fit as it was not worth £5.00 in Diesel to change it !

When I bought the drive belt for our Jeep I bought locally instead of off the net to avoid the problem you have encountered. Now I have the Blueprint part number I would risk a replacement by post as I now it's the right fit. Hindsight is 20/20 vision !

[jims-terrano]

I have to say I've not had a problem so far with delivery. Then again I've not had a problem with parts delivered in the same way as you have.
However I'm not personally convinced about the quality of the parts.

I'm still having issues with the front ARB Links and also the exhaust I purchased last year and been running since November is rotted to hell. Not something I'm impressed with but what would they do about it, probably not a great deal.

[Banshee]

I'm sick of hearing complaints about them, everyone I speak to seems to be having a bad time with them myself included, even though I've been the go between for the discount etc, I still feel I'm treated like a mug and was too laughed off the phone when I told them that the idler arm I'd brought didn't line up with the chassis holes.

As a consequence I'm not going to be maintaining the upkeep of the discount spreadsheet and will not be ordering from them again either.

Sent from my SM-G900F using Tapatalk

[Fez_uk]

But they've refunded the cost of the belts, it's the postage that I can't see a reference to in the CRA 2015. They've done what the law obliges them to do.
As I said it's frustrating, a pita, but not illegal. Unless someone can point me to a section of the Act that specifies postgae costs being returned.
http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act
I just had a quick scan & could have missed something.

While is doesn't say in the link you have to refund the original postage cost, I've asked my boss about this and I work for a business that runs a online store and he says they have to.

Emailed citizens advice to find out 100% anyway.

I tend to use our local motor factors for most of my stuff as it's usually the cheapest and pretty good quality sadly this time I wasn't planning on going to my local town any time soon.

[perelaar]

Sorry to hear all of this. I've never had any issues with delivery or quality of my orders...

[don simon]

A bit more digging has come up with this.
The seller's terms and conditions or returns policy should state who pays the cost of returning the item.

If they don't state this, then the seller has to cover the cost. (http://www.which.co.uk/consumer-rights/regulation/distance-selling-regulations)

The statement on who pays should also be accessible before you hit the final confirm purchase button too.
Have a look at this before voting on Europe too. ;)
http://www.which.co.uk/news/2010/04/online-refunds-should-include-delivery-fees-211673/

[Fez_uk]

A bit more digging has come up with this.


While this is true I am after a refund on the original delivery cost

[don simon]

While this is true I am after a refund on the original delivery cost
Job's a good 'un then, they owe you the money without dispute. Fire them an email with a link to the relevant legislation of Distant Selling Regs and make sure you get everything in writing. :clap

[jims-terrano]

What ever people's opinions of suppliers nobody could ever be critical about you Banshee, you've done nothing but help people:thumbs

[johnb5177]

I think this is a case of 'don't shoot the messenger'.

Banshee did the best by us all trying to get this discount sorted, it's not his fault that they are behaving a bit 'cavalier'......:nenau

[elty001]

I've never had any issues with them but I live fairly close so nip over and pick up stuff.
If they sent you the wrong parts then it's their mistake and they should refund everything :nenau

[don simon]

I think this is a case of 'don't shoot the messenger'.

Banshee did the best by us all trying to get this discount sorted, it's not his fault that they are behaving a bit 'cavalier'......:nenau
It'd be interesting to see a member of Milner staff come on here to reply. :naughty

[Banshee]

It'd be interesting to see a member of Milner staff come on here to reply. :naughty

Fat chance, too busy packaging up crap for us muppets :doh

I'm seriously wanting to go into this kind of thing, how hard is it to source an original part, do a bit of D&R and then get it mass produced under a new name :nenau

[Terrano Steve]

Fat chance, too busy packaging up crap for us muppets :doh

I'm seriously wanting to go into this kind of thing, how hard is it to source an original part, do a bit of D&R and then get it mass produced under a new name :nenau

Go for it, I will place an order soon as you are up & running.

[rustic]

This is the poem that springs to my mind...

For want of a nail the shoe was lost.
For want of a shoe the horse was lost.
For want of a horse the rider was lost.
For want of a rider the message was lost.
For want of a message the battle was lost.
For want of a battle the kingdom was lost.
And all for the want of a horseshoe nail.

In the above, the horseshoe nail is the return postage lol, the kingdom, could be the business, it doesn't take much for a bad word to get around, for the kingdom to be lost, all for the want of one return postage.

They sent the wrong part, they should rectify it with the correct part ASAP, arrange collection of the faulty part at their expense.
In my opinion, if they can't fulfill the original contract they should refund all costs, back to the point as if the order hadn't been placed at all. This includes postage costs too.
On a couple of occasions I had ordered things from China c/o ebay, not only have they refunded the price, but postage too, and they have said would I be able to dispose of the faulty goods, yes, no probs... into the project box lol...

[Bigbunny2007]

Last time I used them they got my order wrong but they sent out the right part at no cost to me and told me to keep both parts. So can't knock their customer service on that occasion but I wont use them unless I'm stuck as the parts are very cheap and poorly made!! You can get just as good if not better prices from local motor factors :thumb2

[solarman216]

To be honest I tend to use my local factors, the old saying use them or lose them come to mind, just a little issue over this W/E popped into Screwfix on Saturday for a small genny for the tin tent to be used this coming W/E, got it home fueled and oiled it and started it, lovely and quiet specially when it stopped after about 1 min, each pull of the cord and it started but only for 1 sec, noticed overload light lit up, but not even plugged anything in yet, so popped it back but it was last one in stock but get one for Monday, OK so picked it up today and ace, nice and quiet and it even powers the Carver electric heater no problem, the point is I was tempted by an online offer but decided no, now if I had had the same problem with the online jobby I would have been lucky to get a replacement in time for our weekend getaway starting this Friday, as it is now I have a tried and tested set up, can you imagine my Mrs with no telly and more important me with no lappy, Rick

[bry]

I mentioned a couple of years ago,about the idler arm not fitting without a little modifications.And what i thought to be low quality track rod ends.But the steering relay arm was ok though.

[elty001]

at the end of the day the parts are cheap so you get what you pay for.

[perelaar]

That being said, the exact same parts are sold over here in Belgium for plenty more - I'm happy I can order at Milners or other UK shops. Local motor factors only order directly from Nissan...

[makeitfit]

Imagine how much they'll be if the UK votes OUT ? :augie

[solarman216]

Imagine how much they'll be if the UK votes OUT ? :augie

In the UK just the same, out I say, should never have joined in the first place, Rick

[makeitfit]

I meant for perelaar buying from the UK as he's in Belgium .

[solarman216]

Oh forgive me Pete, misunderstood :doh, Rick

[Sweety]

TBH I think the quality of their products has dropped & they aren't the cheapest around my local factors can often beat them on price for most things got a centre exhaust cheaper than the price on Milners site which is plus vat

[melissachels]

I've bought lots off them in the past but now that I'm in northern Ireland the postage is £15 or there abouts even for a small part. I can't justify that against local where it ends up usually cheaper.
I have had a few ball joints delivered without nipples tho

Sent from my HTC One M8s using Tapatalk

[Banshee]

I have had a few ball joints delivered without nipples tho

Snap!!!!! Then when I've contested it over the phone and told them that the picture shows nipples and the description also states that the product has grease nipples they then tell me it depends on what stock they get in.

Sorry, No, update the site end of

[melissachels]

That's my point, I didn't even notice cos I didn't fit them for months!

Sent from my HTC One M8s using Tapatalk

[elty001]

I bought some upper ball joints recently and had the same issue.
Still don't last any longer on mine with or without the nipples :lol

[don simon]

Any updates?

[Fez_uk]

To be honest I can't be bothered to jump through all the hoops, I just won't ever use them again.

[jims-terrano]

Has anyone bought a water pump from Milners lately. Just wondering what the quality is like. They're loads cheaper than my local factors.

[Banshee]

Has anyone bought a water pump from Milners lately. Just wondering what the quality is like. They're loads cheaper than my local factors.

Speak to MadMark he's recently just purchased one

[solarman216]

As I have said before I will only use my local factors I might pay a bit more but if I have a problem they are on my door step, and do the sorting, old adage, use them or loose them, Rick

[jims-terrano]

My decision has been made about purchasing cheap parts. The exhaust I bought for the project truck has only really been on the road as such since 30th October. Today I've found the rear hanger has snapped.

Ho hum off to motor factors tomorrow