ibm memo

[briggie]

sent out by IBM to its employees in all seriousness. It went to all field
engineers about a computer peripheral problem. The engineers rolled on the
floor! Especially note the last couple of sentences.

"If a mouse fails to operate or should it perform erratically, it may need
a ball replacement. Mouse balls are now available as FRU (Field Replacement
Units). Because of the delicate nature of this procedure, a replacement of
mouse balls should only be attempted by properly trained personnel.

"Before proceeding, determine the type of mouse balls by examining the
underside of the mouse. Domestic balls will be larger and harder than
foreign balls. Ball removal procedures differ depending upon the
manufacturer of the mouse. Foreign balls can be replaced using the pop off
method. Domestic balls are replaced by single twist off method. Mouse balls
are not usually static sensitive. However, excessive handling can result in
sudden discharge.

"Upon completion of ball replacement, the mouse may be used immediately. It
is recommended that each person have a pair of spare balls for maintaining
optimum customer satisfaction. Any customer missing his balls should contact
the local personnel in charge of removing and replacing these necessary
items.
"Please keep in mind that a customer without properly working balls is an
unhappy customer."